Buffalo Exchange reviews

2.4

26% would recommend to a friend

(680 total reviews)

Kerstin Block

30% approve of CEO

24% positive business outlook

Buffalo Exchange has an employee rating of 2.4 out of 5 stars, based on 680 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Buffalo Exchange employee rating is 32% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

680 reviews
3.0
Mar 8, 2017

Associate Manager

Recommend
CEO approval
Business Outlook

Pros

-Depending on management, staff was well-diverse and somewhat knowledgable about fashion before starting their position. The interview process was through - making sure employees were referenced checked and gone through at least two managers before being hired. -You learn a lot! Also depending on management, you learn a lot about fashion and trends through buying training and staff meetings. -Killer inventory at incredible prices, with an awesome discount!!! Bonus program is also great if you are at a high volume store.

Cons

-The scheduling/day-off request process was absolutely terrible. Being in management, I only received about 5-6 days off in my calendar year. There was no flexibility for any of the staff that was full time. And no weekends off or healthy rotation for days off with management. -Very little mobility after the Associate Manager position. Since there are limited stores per area, it is very hard to move up after an Associate Manager position. Stores also can't afford to promote to an "ASM 2" or at least train for an SM position. It definitely leaves a high turnover for those employees because there is no drive to go forward (which is really unfortunate for people who really liked working for the company). These ASM's also get left behind in overall training and knowledge once new ASM's are brought on or if they have been there over a year. -Customers can get pretty crazy with selling. There should be a more intense "zero tolerance" policy to help protect employees from verbal and degrading abuse. Being called "stupid or dumb" in front of your staff and other customers is not acceptable. -Initial starting pay for management is good - however the yearly review increase is terrible. A satisfactory review is about 30-40 cents. Most managers, even if they go above and beyond, STILL get a satisfactory review.

2.0
Jul 12, 2015

Buyer/Cashier - Downtown

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The clothes and discount perks. Understanding more about clothing than before, as well as what other buy/sell/trade stores may take or not. And you may (MAY) see or interact with a celebrity because they're in town because of Portlandia.

Cons

It is a fear-run company. The management is always watching like a hawk for an employee to mess up. They run their workers ragged, especially those who aren't the right blend of "cool" to be favored by the management. The running joke is that it's the "olympics of retail." The employees are forced to fake most of their interactions, with genuine connections being sparse. The relationship dynamics are very fake, it's just like high school, only more pathetic and degrading. Genuine people never make it past 3-8 months. BE's version of an advancement - after the well-hyped 6 month review - is a few extra cents to the pay wage and a lot more responsibilities. There are times where the employee will feel very unsafe, either from junkies tweaking, shoplifters, people wanting to come in after closing when you're cleaning, or people who get really offended their stuff wasn't bought and yell threats at everyone. Did I mention the extra joy of checking pockets and shoes for hypoallergenic needles, dealing with soiled clothing, getting to sit down only on breaks, and cleaning up after people who have no respect for anything and merchandise everywhere? If you are an introvert: Never, ever apply to this place. Shop/sell/trade/whatever only. They will force you to interact with literally everyone that comes across your path, even when it's completely obvious the shopper doesn't want to be disturbed; if you don't, you'll be demerited and that much closer to being fired, which you'll be fearing your whole shift, every day. You'll have to be suspicious of everyone and tail those who look like they just might be shoplifters like wild animals closing in on prey. You'll have to be the managers' slave. They will even let customers stay past closing time, when you'll be desperately hungry and tired and probably late for your public transit. Usually these people who come around closing time are ignorant idiots and mosey around like, "hey babe, look at this! HAHAHAHA! High-five!" and have no problem taking their sweet time, obviously not going to buy anything, and being the only people besides the workers in the store. Never ever expect an apology from anyone - customers or co-workers and especially the almighty management that will never admit when they're wrong. If you are in school: Do not apply to this place. The store closes at 9, but meetings will go well past 11. And no matter your role, you will have homework: Going to the mall and getting more familiar with materials, and checking prices, and knowing all the trends, and having to do reports and quizzes. It's a nightmare if you're trying to do well in school. Even if you have a super early class and are a cashier (which makes the buyer meetings nearly pointless for you), you will be in major trouble if you want/need to leave early or skip to get a decent amount of sleep before a giant test the next morning. Sometimes you'll have to clean until past midnight when the regional manager is rumored to come to town, or when it's inventory night. And forget trying to get homework done on break, everyone is too noisy and distracting in the break room to achieve any focus. If you are sensitive to noise, stay clear. It gets insanely crowded and loud, and the music IS ALWAYS THE SAME EVERY DAY. Sure, maybe a few diamond in the rough songs, but mostly, if music is in any way distracting to you, you won't be able to concentrate or will have to work extra hard to keep a conversation going; and keep those songs from driving you insane. BE is an incredible place to shop, trade, buy, all that, but working there requires a very tough shell and might ruin your faith in humanity for years.

2.0
May 27, 2015

Working for Buffalo

Recommend
CEO approval
Business Outlook

Pros

Great coworkers that you can have a lot of fun with. Can showcase your own personal style and wear what you want. Get first dibs on all of the items sold to the store. Lots of hours.

Cons

The biggest con is this: Buffalo will brainwash you into thinking they are the best company to work for and that they love you dearly. They will keep you around for 4 months, continuously telling you that you're doing great, that you are a great part of the team, etc. At that 4 month period, everything suddenly comes to light. The manager will sit you down once and say, "Do you think you want to work here?" and then a day later you'll be fired regardless of your answer. This doesn't happen to everyone of course, but if you're not perfect you're gone as soon as your 4 month probationary period runs up. They keep you around that long only because they're consistently understaffed due to the high turnover rate. Another con would be that this place is completely unprofessional and working there makes you feel like you are in high school. Everyone dates each other and drama is constantly going on.

Viewing 4 - 6 of 680 Reviews

Glassdoor has 688 Buffalo Exchange reviews submitted anonymously by Buffalo Exchange employees. Read employee reviews and ratings on Glassdoor to decide if Buffalo Exchange is right for you.