Buffalo Exchange reviews

2.4

26% would recommend to a friend

(680 total reviews)

Kerstin Block

30% approve of CEO

24% positive business outlook

Buffalo Exchange has an employee rating of 2.4 out of 5 stars, based on 680 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Buffalo Exchange employee rating is 32% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

680 reviews
2.0
Aug 1, 2017
Recommend
CEO approval
Business Outlook

Pros

First dibs on discounted brand-name merchandise. You are told what upcoming styles and trends to look out for and to focus on. Which is cool if you aren't actually fashion forward. Perks: Monthly bonus, if the store and company makes its goal(fills the bucket); earn gift cards for punctuality; health, vision, and dental insurance; vacation days for FT & PT. Hours are pretty straight forward, so there is minimal schedule conflict. Openers 9-5, Mids 10-6,11-7,12-8.

Cons

Hours: As an opener, you rarely get out at on time. If it is a busy day, you are looking at getting out close to 6-6:30. There are specific days and holidays that you must work, otherwise you'll get fired: This includes the Christmas Eve rush and New Years Eve(ning) for the quarterly inventory. You must also attend the monthly store meetings: being late or missing one has serious consequences. Management and "herd"/team: Eventhough the management/leaders team is very efficient, they are also incredibly unprofessional. The "whatever, I'm above you" attitude that the buyers and a few of the higher-up managers exhibit to customers is reflected in the mostly negative yelp reviews. There are plenty of rude customers that walk in and out of the store everyday, which gets real old real fast, but there are plenty of other customers and sellers that become victim to the catty atmosphere that is this hipster resale store. Occasionally, some of the higher-up managers and the senior employees will set a low price for an item that they want, or buy in fake designer pieces and look the other way. If the management team does not personally like you, or if you don't fit in with the "herd", they will find some loophole to fire you. There seems to be one or two oddball employee every season that slips through the cracks. Trust me, you become very tight with your co-workers and managers/leads, and will hangout outside of work, and what not, but this is still a very petty and catty work environment and an anonymous review on a job website will feel like your only safe place. Pay: Buyers usually star out around $9.75, and you receive peanuts as a raise. Customers: as you are going through a sellers bag of clothing, needles will fall out of the torn pockets of the urine/discharged-stained garments, and as you politely decline their items, the sellers will berate you for *clearly* having no sense of style. Needles and bodily fluids is a rare happening, but there are at least 2 sensitive sellers per shift that will let you know that you are as scummy as the crotch of the pants and leotards they tired to sell you.

2.0
May 4, 2017

Buyer

Recommend
CEO approval
Business Outlook

Pros

- Worked with some very nice people - Learned a lot about the fashion industry - Low pressure to make sales

Cons

- Low pay - Physically exhausting - Even though its not a huge company, it still has some rigid corporate aspects

3.0
May 3, 2017
Recommend
CEO approval
Business Outlook

Pros

The most diverse/interesting crew of people I've ever worked with - and remained friends with most after leaving. Great discount and perks for employees (No PTO, sick leave, or schedule flexibility though). Virtually no dress code.

Cons

Was told multiple times to go on "assignment" to the mall, off the clock, unpaid - and we were supposed to "report" back (Refused and pointed out the illegality of this). Was verbally harassed and physically threatened a few times by customers and was not backed up by my managers. Lots of nepotism at this store specifically- made up promotions with huge pay raises for the inner circle. Unfair pay rates all around. Will be socially exhausting for most- managers push buyers to constantly chat/talk with sellers regardless of context which often leads to bouts of uncomfortable/unwanted small talk on your part. Working with such an interesting crew of people comes with huge egos that often caused unnecessary drama at work.

Viewing 10 - 12 of 680 Reviews

Glassdoor has 688 Buffalo Exchange reviews submitted anonymously by Buffalo Exchange employees. Read employee reviews and ratings on Glassdoor to decide if Buffalo Exchange is right for you.