Build.com reviews

-.02% OF THE MARGIN comission meaning you would need to sell 750,000 at 50% margin in order to make a livable wage. Also only paid once a month on comissions. They forget all the time to reconcile orders and you dont get paid until that is fixed, but nobody else does this for you. Thousands of employees have most defnitely not been paid after they quit this job becuase they didnt know to check. This should be a class action lawsuit. -When I say Zero opportunity for advancement I mean it. Management is completely out of touch about the calls we take all day long, mostly all post sale customers who dont want to hold on the phone so they press the presale button to get us, who then waste our time all day long handling post sale garbage. -Marketing team pays big bucks for our number to be the first number that pops up on google, so people call in complaining about thier brand x,y,z right out of the gate and dont understand we are a different company not the manufacturer. -You have to submit a 75 page bid "request" for your schedule every 3 months that you have no control over or know what it will be. -They nitpick on QA scores and force you to talk to customers "thier way" and if you dont they dont care if you sell or not, you missed QA points so you are considered worthless. They cater more to Fergusons idea of an interaction than thier own customer base. -40-50 calls per day non stop and you have to maintain what is called adherence(which are multiple different blocks of you schedule they want you to follow every day) which if you are out more than 1.5 hours for any reason including bathroom breaks, following up with customers or just a mental health moment you are scolded and reprimanded and in many cases written up. -Inside sales only gets 1 hour of followup maximum per day which sounds like a lot but you have no time from the moment you log on to followup with any emails or phone calls the day prior, so issues tend to compound each day. -Zero HR presense. Nobody to talk to and advocate for you. You are just a number expected to draw water out of a rock and pressure customers just for a good QA score even if post sale. -Own brands they force you to sell they take the bonus away if your % isnt high enough, even though you could have thousands of dollars over goal in total volume or even doubled what quota you had for the month, they WILL not pay you a bonus if you percentage isnt a certain amount to your own RECONCILED sales which you cant control when they decide to reconcile anything. Someone could have 1,000 in reconciled sales and get the top tier bonus even if you tripled or 10x that ammount so long as thier % was higher than yours. -Management is completely delusional about what phone calls actually come in. I was told in a group team meeting from one of the top managers that "every customer is a pre-sale" Knowing full well we HAVE to hand off owned accounts/customers/pros. Also We must hand customers back to original salespeople on returns or you will lose the sale if you try to sell them something. -zero hope for future to change for better.

- When in ramp you absolutely cannot apply for any other positions in the company - Sales team has to work the same CS phone lines and answer the same reset password type things rather than getting a sales line. They receive a portion of the sales they generate during calls but have to really dig for a sale. - CS team answers the same calls as sales and could/have out sold them but receive nothing but bragging rights and the potential to get a bonus at the end of the quarter. (Yep I put those in good and bad) - Not nearly enough time to respond to emails. You get 1-2 blocks of 20 min per day but some of those emails request you spend a lot of time researching. - KPI for phones was about 60+ per day after ramp and 40+ for chats (two at a time) - Applying for schedule is strange. Every 3 months you bid for a schedule (21 or so available) and those who make the most money for the company get preference. This may be normal these days but this was the first time I have worked for a place that has done this. Especially considering it's not a 24 CS company.