BuildOps reviews

3.5

62% would recommend to a friend

(160 total reviews)
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Alok Chanani

63% approve of CEO

62% positive business outlook

BuildOps has an employee rating of 3.5 out of 5 stars, based on 160 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BuildOps employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

160 reviews
2.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong product-market fit in the commercial construction and field service industry. Customers are genuinely excited to modernize away from legacy software. Fast-paced environment with the opportunity to make a visible impact. Cross-functional collaboration gives SEs visibility across multiple parts of the business.

Cons

The product has potential, but from an engineer's perspective it's clear there are still a lot of usability issues. Simple tasks often take more taps than they should, and the app can feel slow when you're trying to update jobs in the field. Connectivity problems make it frustrating when working in areas with poor service, and syncing isn't always reliable. It also feels like many features are built with the office in mind instead of the technicians who use the app all day. Workflows can be clunky, and small changes often require multiple screens or extra steps. Instead of making my day more efficient, it sometimes adds unnecessary administrative work. Customer feedback doesn't always seem to translate into meaningful product improvements, and updates occasionally introduce new issues while leaving long-standing ones unresolved. There's definitely room for improvement before I'd recommend it to other service teams.

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BuildOps Response
1w
Thank you for sharing this. We appreciate the callout on product-market fit and cross-functional collaboration, and we also recognize the concerns around the mobile experience. Mobile is going through an update right now with a strong focus on technicians' day-to-day needs. We value input from team members who are close to the product so we'd encourage you to continue sharing product feedback directly with our Product team through our internal channels. If you'd like to share more about your experience, your HRBP is always available to connect. -BuildOps Team
1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

A paycheck is the only pro. Well, my friends here are a plus as well. Trauma bonding at its finest.

Cons

Company wide morale is down. We struggle and we see our executives struggle. It's just a circle of doom. We've been told of pay changes that are coming and they never came. The only thing that is consistent is higher expectations.

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BuildOps Response
1w
Thank you for sharing this. The frustration around pay changes being communicated but not following through is an important concern to raise, and we understand how that can erode trust over time. Your HRBP is available to talk through what you’re experiencing and we’d encourage you to reach out. -BuildOps Team
2.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Very few. The product. The product has potential, that is true. That's not enough to outweigh the current employee experience though.

Cons

Too many to name. Leadership lacks consistency and transparency. You never know what's going to happen. Expectations and execution strategy change too frequently, communication is non existent, and employees are often left guessing about priorities. For example, the sales team was told of major changes only because the best rep at the company was leaving due to constant changes, and they feared him leaking this information to the sales team. The culture feels reactive rather than supportive, and there is little confidence from everyone that performance metrics will ever be hit. Leadership knows this, and have made cuts to shift more accounts to people, however, this has not worked. They throw out random enablement courses to try to teach people how to sell, but the the enablement team only sold a couple quarters here. The leading manager who tries to overly teach was a great SDR, not AE so nobody really pays attention to him. Calling more is not a way to better prospect. Morale has suffered with constant turnover and a lack of trust in management decisions. Rather than investing in employees for long term success, the environment feels focused on short term results at the expense of people. I am actively in interview rounds seeking my way to a company who truly values their team, as our the majority of the sales team where this isn't your first job. I would not recommend BuildOps to anyone looking for stability, strong leadership, or a healthy workplace culture.

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BuildOps Response
1w
Thank you for sharing this feedback. The concerns you've raised around communication, leadership consistency, and how changes are rolled out to the sales team are useful, and we take them seriously. We're always working to improve how we communicate priorities and support our teams, and hearing where that's falling short helps us get better. If you're open to it, your HRBP is a great resource and would be happy to talk through any of this with you directly. -BuildOps Team
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Glassdoor has 165 BuildOps reviews submitted anonymously by BuildOps employees. Read employee reviews and ratings on Glassdoor to decide if BuildOps is right for you.