- Management cannot get on the same page. Especially since the addition of some outside hires (who I think, on balance, are good adds) there is a lingering tension between more modern SaaS company practicse and Buildertrend's ingrained practices. For example, senior management might kick off a call and literally say that they are more concerned with quality and value than deadlines, and then middle management will take the mic to start their presentation that says the exact opposite.
- The CEO has the personality of a megachurch pastor, which may be rather off-putting to some. He will speak at these elaborate stage-managed meetings at a rented hockey arena where he will randomly give out cash bonuses to lucky employees... but sorry, the budget just isn't there for a COLA raise this year.
- The strategy is probably not going to work. The product already has very high churn and the company drastically raised prices last year, which only increased churn and made remaining customers mad. The hope was to offset that decreased customer count with improved churn figures over the next year-plus. But when you look at Buildertrend's product compared to what competitors like Procore or Job Tread offer, I'm surprised that Buildertrend has any new sales and that churn isn't all the way at 100%. I suspect that 2024 and 2025 will be dark times for BT. Will they do another layoff? We shall see.
- Compensation isn't the best. Cash-wise it's fair but don't expect any sort of equity grant.
