Pros
It's a growing company which provides a lot of opportunity to try out different positions and advance. They are very willing to hire people with absolutely no experience in insurance/technology/client services, so it is a good way to "break-in" to the industry and move on. The people here are great to work with for the most part. Everyone is so stressed and overworked that a strong bond can be built between coworkers commiserating over our jobs.
Cons
Be prepared to fend for yourself, work excessive hours and manage immense stress. Businessolver embraces (and even brags about) concepts such as: - "creative chaos" (aka there are no organized, standard processes in place... I'm not sure why since Businessolver if far from a small start-up at this point that can hide behind this excuse) - "being a seeker" (aka since there are no processes in place, you will often have to track down 5-6 people before you will find someone that may be able to help with your questions and if that doesn't work, you're on your own) - "transparency" (I haven't really figured out how Businessolver is transparent to clients, or even with employees within the company, for that matter) The reality of client services is it is a completely reactive environment. Your day will consist of unnecessary meetings, jumping from fire to fire, scrambling, trying to get by, and hoping for the best. There is never enough time to ensure quality of work and it can be difficult to find documentation on the tasks being completed or a resource that has been at the company long enough to be a knowledge holder that can/will assist with complex questions. Things change a LOT at Businessolver, so be prepared to constantly changing teammates, managers, clients, etc. Changes can be good at times and may even make you feel comfortable in your team/workload, however just give it a couple of months and things will change again for the worse. Turnover is extremely high, every week there's new gossip about who is quitting or getting fired. If you have children, family, or a life outside of work, I would not recommend a job in client services. Working on nights, weekends and through your lunches is usually necessary to keep up and basically "expected" from your managers, clients and teammates. If you are young, just starting out in your career (like 90% of employees), it may be a good opportunity for you and a stepping-stone to other job opportunities.
