CDK Global reviews

3.4

59% would recommend to a friend

(3,400 total reviews)

Brian P. MacDonald

51% approve of CEO

47% positive business outlook

CDK Global has an employee rating of 3.4 out of 5 stars, based on 3,400 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CDK Global employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Aug 1, 2018
Recommend
CEO approval
Business Outlook

Pros

- Great coworkers - open, easy-going environment - decent work/life balance - first year or so as a CTA is tough, but if you have the brains for it and are able to hit a stride, it can be a genuinely rewarding and engaging job, despite many gripes and obstacles

Cons

- massive instability, layoffs every year, working with the feeling you can be let go any moment for no great reason. upper management clearly has no regard for morale, as it was already in the toilet even before the most recent round of layoffs last month - i could go on but, honestly, just read all the other negative reviews on here. it's all true. and be wary of the glowing 4 and 5 star ones that have shown up recently. they're well aware of how they're perceived on here and are not above making phony reviews to try and offset their awful ratings. I can't imagine that anyone with half a brain is honestly feeling great about this place right now.

1.0
Jun 21, 2018

16th Worst company and it's all downhill from there

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Smart people. Free Coffee. Laid back atmosphere.

Cons

"Straight Talk" is apparently one of the values but the CEO sent out an email putting the whole company on blast for putting reviews on Glassdoor. When you bring your concerns to management, it either falls on dead ears or there'll be target on your back for the next layoff. I decided to leave because it was purely depressing. Every month or so, our manager would call for a "staff meeting", which was just a routine get-together telling us about staff reductions in the company. The work also gets monotonic at times. Either you're working with some clunky old technology or you're fixing some production bug/outage affecting clients (that are also a result of this old technology). Most people working there are either waiting for a layoff or waiting to retire. Leave while you can.

avatar
CDK Global Response
8y
Thank you for sharing your perspective about your experience working at CDK Global. I appreciate your recognition that we have talented people and an easy-going environment here at CDK! As Brian stated in the email you refer to, "as part of our pledge to always practice straight talk, I invite each of you to have critical conversations with your managers and teams about opportunities you see to serve customers, work together better and drive our business results. I have learned that the direct route is always the most effective one". I am sorry to hear that you've chosen to leave CDK and were not engaged in the work. I appreciate your feedback and wish you the best of luck in your future endeavors. - Amy Byrne, CHRO
1.0
Dec 21, 2017

Software Engineer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Truly enjoyed working with everyone around me. Coworkers are caring, knowledgeable, and eager to help when they can.

Cons

The biggest con I can think of is the large disconnect between the VPs/"Senior Leadership"(the boys club), and the rest of the company. Through their "leadership" we have seen 4 rounds of layoffs some of which have been large in the last year. Although my department was never impacted in these layoffs, it still tanked moral and since no one is supposed to talk or ask questions about it (we were told not to ask by our director), everyone basically is wondering when their turn will be. Work life balance is non-existent. I experienced this as a junior engineer, and it only gets worse the more senior you get. To give some background, we are told by senior leadership that they strive to have 50-50 balance between offshore and onshore engineering workforces. However, in my almost two years at the company I was the only onshore member of my 6 man team. Yes, my department had around 20 engineers onshore, but each of those were only a tiny portion of their respective teams. Essentially, they have kept the bare minimum onshore to deal with production issues during the day time. I have no doubt that if the product was more reliable, all onshore members would be let go and replaced by offshore engineers. Back to the work life balance now, as mentioned, the majority of engineers are in India which means the onshore members consistently have to take late night meetings (at the start of the India workday), followed by early morning meetings (at the end of the India workday). When there is a production issue, which happens a good amount, engineers can expect to have 10-12 hour workdays and then still be expected to have the late night and early morning meetings to handoff and pickup the issue with the offshore teams. The company has a lot of confusion about its direction. Engineers are given fiscal year goals and these goals will impact bonuses, raises, and potentially their job status, but the goals are not achievable. There is little planning or communication with product management and engineers/architects before the goals get set either, so unrelistict expectations are set that can't be achieved. The company is trying to move to up-to-date tech stacks, but there is too much politics to play to get any new services set up. From my experience, CDK only rewards hard work by giving more hard work. Yes, you may get your yearly bonus, but don't expect a raise worth much. Pay is below average, but Glassdoor can tell you that. Benefits are pretty standard, I guess. 401k seems good until you realize that you have to wait 3 years in order for any contributions to be vested. As mentioned before, there is currently a culture of fear and low morale. When I was hired I was told that a great company culture was the greatest benefit. It has been quite a change in less than 2 years. I really am not trying to sound bitter, I left liking everyone I worked with, including the offshore engineers, but I can't agree with how the company treats the engineers and every other employee.

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