CNA reviews

3.9

69% would recommend to a friend

(1,297 total reviews)
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Douglas M. Worman

73% approve of CEO

65% positive business outlook

CNA has an employee rating of 3.9 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CNA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Jul 15, 2015
Recommend
CEO approval
Business Outlook

Pros

I would only recommend this as a stop while looking for another job.

Cons

I was hired into the Chicago Loss Prevention department with the understanding that they were forming a specialty unit. They never formed the unit, and gave conflicting work assignments. Internal training was minimal at best. Although I had completed the Insurance 21, 22, and 23 courses I was required to take an Introduction to Insurance self study course, and was chewed out by my manager for working on it on company time, being told this should be completed on our own. At the same time I was denied participation is the Oklahoma State advanced training, which had two days of CNA specialized emphasis training on the basis that I had had similar training from a previous employer. My one and only performance appraisal looked nothing like the feedback I had received from management or underwriters, and I was just told by the supervisor that that was what the manager wanted in there, without explanation of the alleged " deficiencies. I applied in writing for a technical home office position, and did not receive a response. Five months later when I had submitted my resignation I was sent to the Home office, and offered that position. When I asked about my prior request I was advised that my manager had disapproved it due to Needs within the branch office. The only reason I worked there for 19 months was that I could not find another job sooner.

1.0
Jun 16, 2015
Recommend
CEO approval
Business Outlook

Pros

-Decent training opportunities OUTSIDE of the company -My manager was in on the other side of the country, so very little micromanagement -Pay was decent

Cons

Where do I begin... -I received almost ZERO in-house training and procedures. I learned as I went along -Was dumped a caseload of around 100 open files to start with, many already in litigation -absurd procedures and policies on file handling, which are clearly driven by the financial industry regulation following 2008 AND the idea that marine insurance should be run like an auto insurance company - churn, churn, churn those claims in a timely matter - BUT expecting 100% accuracy all the time!! -The "File Review"... even the experienced handlers are terrified is afraid of this...which is performed by auditors outside of the marine claims world. Everyone seems to feel that their job is dependent on these yearly reviews. -A high turn over rate among claims handlers - no one lasts here, and even the claims veterans move on to seek safer shores with more functional companies that value their claims handling abilities -No chance to move up - the middle management has been there for decades, and they aren't going anywhere - no one else would hire them! Supervisors (called managers) are clearly a boot licking position, who have only survived the purges following the economic downturn based on their sycophantic behavior - the turnover among middle managers (the supervisors bosses) should speak for itself.

2.0
May 6, 2015

Applicant beware!

Recommend
CEO approval
Business Outlook

Pros

CNA was a great company to work for. However, once they began to do lay offs everything went bad. They offered decent amount of time and money to be laid off, but the working environment was like no one cared about you anymore. It became very cut throat. Good pay. Good people.

Cons

They are currently developing India to take over a lot of operations, especially in CO. They advertise room for movement but there really isnt. EXTREMELY conservative company.

Viewing 91 - 93 of 1,297 Reviews

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