Aug 15, 2023
CT Response
2yI'll note I'm skeptical about whether this is a real review or not but will respond as if its legit.
My skepticism stems from the inconsistencies with location and role to actual team members we've had. CT has relatively low turnover and smaller teams so its pretty easy to spot when something is being invented. In this case, we've never had a person in this role in this location or in a related location (thus, we know there is some built in dishonesty).
The final piece of skepticism is also directed at how Time Doctor is being reported as being used- we just don't use it as a daily part of our management practice, and especially so amongst the copy team leads. Time Doctor's daily role is a simple time card function that helps us bill clients accurately for time worked. Its secondary function is that of performance monitoring- Time Doctor allows us to verify and validate that team members are accurately reporting their work (to the right clients/the right tasks, etc) and helps us spot if people are falsifying those time reports. The latter use case typically only arises when other performance issues come up.
Under only extreme circumstances (malfeasance on the part of the team member, significant performance issues) is Time Doctor a part of daily management practice, but that is well qualified based on concerns about that team member. If this person's experience is semi-accurate, then its likely because they were dishonest with how they were using their time while on the clock. (Billing clients for time they weren't working, etc).
We definitely don't aim to produce a culture of fear, either. The only instance I can think of that may be at play would be the COVID pandemic in 2020, but that hit every business. One week we were trending towards all time highs, and one month later, the whole world seemed to be ending. I felt like we handled that well. We let no team members go during the time period after the pandemic broke out and everything went on lockdown. We didn't hide the harsh realities of the pandemic from our team- we are bootstrapped so eat what we earn and we came dangerously close to going into the red during the early months of COVID.
All of that being said, I'll review this experience with all team leads to ensure we get alignment on how some team members can interpret our approach if we're not careful in communication.
