CallTower reviews

3.6

68% would recommend to a friend

(62 total reviews)

Bret England

74% approve of CEO

70% positive business outlook

CallTower has an employee rating of 3.6 out of 5 stars, based on 62 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CallTower employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

62 reviews
2.0
Jan 31, 2016

Needs Help

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Small Company, CEO part of everything and involved in every micro detail of each client

Cons

This place needs to understand and appreciate their employees as they are leaving in droves this past year and seems to be a history of it

avatar
CallTower Response
8y
Our CEO is very active in the day to day business. He does challenge us to be our best. I have personally grown because of this. Our employee retention is better than ever before now, after a series of changes and adjustments, we are growing and a much better company than we were a few years ago.
4.0
Aug 11, 2015
Recommend
CEO approval
Business Outlook

Pros

A great bunch of folks to work with. The vast majority are very good at what they do and are highly committed. The workplace atmosphere is extremely friendly and supportive. The team has an uncanny ability to keep a pleasant disposition while the demands of the work would demoralize a lesser crowd. Everyone collaborates and works together to deliver the best possible results. There’s very little of the dreaded that’s-not-my-job sentiment at CallTower. The CEO is highly committed and engaged. The man came out of retirement and invested a significant portion of his assets into CallTower which, considering his experience and background, says a lot about the potential of the company. While other CEOs are pulling down massive salaries and risking very little, CallTower’s CEO invests in the company in a myriad of important ways. Phenomenal career opportunities. Promoting from within is standard practice at CallTower. In the ten months I was with the company I saw something in the neighborhood of eight to ten meaningful promotions. Out of a company of about 70 employees, this is significant. A real focus on creating and sustaining a deliberate culture. Every company thinks it has a great culture, but when asked to define what that culture is or how it is sustained, it becomes clear that is ill-defined and organic. CallTower recognizes the value of a healthy organizational culture and works very hard to define, instill, and sustain positive values principles in how it does business.

Cons

Individual employees work together, but the departments struggle to develop and sustain cross-functional processes. As with other companies, departmental silos can be an issue. The company is struggling with the pressure to grow fast versus the need to deliver flawlessly. The drive to grow fast enables a throw-the-spaghetti-against-the-wall-and-see-if-it-sticks sort of approach. On the other hand, the company recognizes that it operates in a competitive industry and that customers have very little appetite for half-baked solutions. Service has to be superb. CallTower is wrestling with balancing these two business drivers.

1.0
Jul 14, 2015

Good Fun, Bad Management

Recommend
CEO approval
Business Outlook

Pros

They give you lunches and free soda. They also try to make room for growth for other employee's. Night shift people are left managed at night.

Cons

Key word, Night Shift is left un-managed at night. They tend to blame you for work that is not your doing. Also while there, felt profiled as a single and not married person. They have no actual HR person on site to report to if you are having HR related issues. Pay grade for the work you perform is under rated. Management is clueless when it comes to employees. Some of the employees tend to become lazy, and performance becomes poor. Left the company, and noticed that Management consistently tracked down future place of employment to destroy image

Viewing 46 - 48 of 62 Reviews

Glassdoor has 62 CallTower reviews submitted anonymously by CallTower employees. Read employee reviews and ratings on Glassdoor to decide if CallTower is right for you.