CallTower reviews

There is not always a clear employment progression path which CallTower could handle better to get people ready to move into their next role.

-I'll be honest, I never felt I was paid what I was worth here, I was not the only one. Others, conversely, I know were paid too much for what they contributed within our team. -I felt like the career opportunities presented were always just a carrot-on-a-stick, and never sincere. Specifically engineering roles. -This was the only job I ever had that I'd leave it, hang out with other co-workers, and we'd do nothing but talk about the how difficult work is. -50-60 hour work weeks were common, just to get caught up on your daily responsibilities. -In the 20 months I worked here, our entire sales, telecom, project management, executive leadership, logistics, support team, and half of the engineers completely turned over, many leaving. -The company refused to pay out PTO when I left, even though my employment offer letter explicitly stated the opposite. -Calltower does not comply with FCC guidelines, specifically CPNI or HIPPA requirements as far as my understanding goes. -Too many meetings are held. It made it very difficult to get the help I needed with other departments. -Policies are too complicated, difficult to follow or understand. Specifically escalation policy and SLA guidelines. -When the company first went 24/7 there were a lot of growing pains and cost saving measures that made it hell to work here after hours. Mainly, the shutting off of lights and AC after hours. It would get 80+ degrees, and you couldn't leave the office because the key-card readers would shut off. Thankfully this changed, though providing 24/7 support still turned out to be cost prohibitively expensive, even with international clients.