Is CardWorks a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at CardWorks have rated their employer with 2.6 out of 5 stars in 33 Glassdoor reviews. This is a lower than average score with the overall rating of CardWorks employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at CardWorks now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at CardWorks .

Does CardWorks pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at CardWorks with 3.1 out of 5 stars based on 33 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at CardWorks.

How happy are Customer Service (CSR) professionals working at CardWorks?

33% of Customer Service (CSR) employees at CardWorks would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated CardWorks with a 2.7 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.1 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at CardWorks?

Customer Service Representative (30) , Collections Specialist (17) , Fraud Investigator (12) , Loss Mitigation Specialist (4) , Call Center Representative (3) , Collections Representative (3) , Customer Service (3) , Customer Service Representative (CSR) (3) , Director (3) , Fraud Specialist (3) , Manager (3) , Administrative (2) , Collections (2) , Customer Service Associate (2) , Debt Collector (2)

What are the pros of working at CardWorks according to real employee reviews?

"Great people.. good for experience; can be flexible;work is not hard.." ((in 16 reviews)); "Decent benefits." ((in 12 reviews)); "Coworkers are friendly and very welcoming." ((in 7 reviews)); "like culture and atmosphere of the diverse teams across all locations." ((in 7 reviews)); "Work from home is ok." ((in 6 reviews))

What are the cons of working at CardWorks according to real employee reviews?

"So unless you like working for very low pay unless you work a lot of overtime and micromanagement then come on down" ((in 15 reviews)); "Over aggressive management, timed bathroom breaks" ((in 14 reviews)); "The training is horrible!" ((in 8 reviews)); "There is zero help in terms of hiring valid candidates to offset resource constraint and if upper management doesn't like an answer provided to them, it is just ignored." ((in 7 reviews)); "Health insurance" ((in 3 reviews))

CardWorks Customer Service (CSR) reviews

2.6

33% would recommend to a friend

(33 total reviews)

Dan Pillemer and Don M. Berman

38% approve of CEO

33% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (33 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated CardWorks with 2.6 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. CardWorks is rated 30% below average by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

33 reviews

4.0

Feb 5, 2024

Regular review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very lenient for hours and accommodating

Cons

The pay is not that great

CardWorks Response

2y

Your feedback is appreciated. We are consistently dedicated to fostering a positive work environment. Thank you.

5.0

Jan 22, 2024

good place

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

great work environment. good hearted people, for the most part

Cons

there was not too much bad

CardWorks Response

2y

Thank you for your valuable insights. We are pleased to hear that your experience was positive!

3.0

Aug 25, 2023

Job Insight

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pays well, lots of growth within the company. Incentive is great. Offer nice flexible hours with overtime.

Cons

Management and employees can be a bit better at their job when assisting other employees. I just wish a lot of people took their job seriously and actually are working to help the customer.

Viewing 7 - 9 of 33 Reviews

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CardWorks Customer Service (CSR) reviews

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Reviews by job title

Regular review

good place

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