Is CardWorks a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at CardWorks have rated their employer with 2.6 out of 5 stars in 33 Glassdoor reviews. This is a lower than average score with the overall rating of CardWorks employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at CardWorks now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at CardWorks .

Does CardWorks pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at CardWorks with 3.1 out of 5 stars based on 33 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at CardWorks.

How happy are Customer Service (CSR) professionals working at CardWorks?

33% of Customer Service (CSR) employees at CardWorks would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated CardWorks with a 2.7 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.1 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at CardWorks?

Customer Service Representative (30) , Collections Specialist (17) , Fraud Investigator (12) , Loss Mitigation Specialist (4) , Call Center Representative (3) , Collections Representative (3) , Customer Service (3) , Customer Service Representative (CSR) (3) , Director (3) , Fraud Specialist (3) , Manager (3) , Administrative (2) , Collections (2) , Customer Service Associate (2) , Debt Collector (2)

What are the pros of working at CardWorks according to real employee reviews?

"Great people.. good for experience; can be flexible;work is not hard.." ((in 16 reviews)); "Decent benefits." ((in 12 reviews)); "Coworkers are friendly and very welcoming." ((in 7 reviews)); "like culture and atmosphere of the diverse teams across all locations." ((in 7 reviews)); "Work from home is ok." ((in 6 reviews))

What are the cons of working at CardWorks according to real employee reviews?

"So unless you like working for very low pay unless you work a lot of overtime and micromanagement then come on down" ((in 15 reviews)); "Over aggressive management, timed bathroom breaks" ((in 14 reviews)); "The training is horrible!" ((in 8 reviews)); "There is zero help in terms of hiring valid candidates to offset resource constraint and if upper management doesn't like an answer provided to them, it is just ignored." ((in 7 reviews)); "Health insurance" ((in 3 reviews))

CardWorks Customer Service (CSR) reviews

2.6

33% would recommend to a friend

(33 total reviews)

Dan Pillemer and Don M. Berman

38% approve of CEO

33% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (33 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated CardWorks with 2.6 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. CardWorks is rated 30% below average by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

33 reviews

5.0

Sep 6, 2025

Great company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work balance life choose your own schedule Great management feedback and employee feedback is encouraged.

Cons

Work load can be hectic but the learn experience is worth the grind.

CardWorks Response

10mo

Thank you for taking the time to share your feedback and for the 5-star rating! We’re thrilled to hear that you feel you have a great work-life balance and that you feel your voice is heard. Our management team works hard to create a supportive environment where feedback is encouraged, and it’s rewarding to know that makes a positive difference. We also appreciate your honesty about the workload. Your dedication to a positive and productive environment is what makes our team great.

3.0

Feb 18, 2025

It's ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They offer PTO which is good

Cons

The lunch breaks are too short

CardWorks Response

1y

Thank you for taking the time to leave a review. We appreciate the feedback as we always strive to improve the employment experience.

1.0

Aug 1, 2024

Save yourself

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None. There was a coach that was helpful but other than that everything was horrible.

Cons

Manager. Spoke to her once after a month of working. Offered minimal assistance. Always met with attitudes when transferring calls to other departments.

CardWorks Response

1y

We appreciate your candidate feedback in regard to your experience. We will share your input with our internal teams as we are continuously striving to create an environment where everyone can thrive.

Viewing 4 - 6 of 33 Reviews

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CardWorks

CardWorks Customer Service (CSR) reviews

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Great company

It's ok

Save yourself

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