Is CardWorks a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at CardWorks have rated their employer with 2.6 out of 5 stars in 33 Glassdoor reviews. This is a lower than average score with the overall rating of CardWorks employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at CardWorks now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at CardWorks .

Does CardWorks pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at CardWorks with 3.1 out of 5 stars based on 33 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at CardWorks.

How happy are Customer Service (CSR) professionals working at CardWorks?

33% of Customer Service (CSR) employees at CardWorks would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated CardWorks with a 2.7 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.1 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at CardWorks?

Customer Service Representative (30) , Collections Specialist (17) , Fraud Investigator (12) , Loss Mitigation Specialist (4) , Call Center Representative (3) , Collections Representative (3) , Customer Service (3) , Customer Service Representative (CSR) (3) , Director (3) , Fraud Specialist (3) , Manager (3) , Administrative (2) , Collections (2) , Customer Service Associate (2) , Debt Collector (2)

What are the pros of working at CardWorks according to real employee reviews?

"Great people.. good for experience; can be flexible;work is not hard.." ((in 16 reviews)); "Decent benefits." ((in 12 reviews)); "Coworkers are friendly and very welcoming." ((in 7 reviews)); "like culture and atmosphere of the diverse teams across all locations." ((in 7 reviews)); "Work from home is ok." ((in 6 reviews))

What are the cons of working at CardWorks according to real employee reviews?

"So unless you like working for very low pay unless you work a lot of overtime and micromanagement then come on down" ((in 15 reviews)); "Over aggressive management, timed bathroom breaks" ((in 14 reviews)); "The training is horrible!" ((in 8 reviews)); "There is zero help in terms of hiring valid candidates to offset resource constraint and if upper management doesn't like an answer provided to them, it is just ignored." ((in 7 reviews)); "Health insurance" ((in 3 reviews))

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CardWorks

CardWorks Customer Service (CSR) reviews

2.6

33% would recommend to a friend

(33 total reviews)

Dan Pillemer and Don M. Berman

38% approve of CEO

33% positive business outlook

Ratings by category

3.2

Diversity & inclusion

3.1

Compensation and benefits

2.7

Work/Life balance

2.7

Career opportunities

2.3

Senior management

2.1

Culture & values

Customer Service (CSR) employees have rated CardWorks with 2.6 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. CardWorks is rated 30% below average by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

33 reviews

4.0

Jun 13, 2023

Ok company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good communication for employees currently

Cons

Too many responsibilities for title currently

3.0

Nov 2, 2022

Cardworks mediocre pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There's room for growth and ability to switch to higher positions. With time you may actually get considered for a higher position. Good stepping stone for employment.

Cons

pay was mediocre. does not offer you a fairer wage if you don't negotiate at interview. If you want to discuss higher pay, you likely will not get it without switching positions. micro manage causing other employees to become stressed.

3.0

Aug 30, 2022

could be bette

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

can make the amount of money you want due to constant OT. can learn of the credit card & banking industry.

Cons

pay! they need to pay customer service reps way more. every second is accounted for. you have no time. to take a breather so you can go from demanding customers every moment and it is very draining. team leaders/supervisor are very rude and make you feel stupid for asking questions. better to just figure it out yourself

Viewing 10 - 12 of 33 Reviews

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CardWorks reviews FAQs

CardWorks reviews CardWorks Customer Service (CSR) reviews

CardWorks

CardWorks Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Ok company

Cardworks mediocre pay

could be bette

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