CareXM reviews

3.4

55% would recommend to a friend

(83 total reviews)

Si Luo

61% approve of CEO

49% positive business outlook

CareXM has an employee rating of 3.4 out of 5 stars, based on 83 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CareXM employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

83 reviews
1.0
Feb 20, 2025

Don’t do it

Recommend
CEO approval
Business Outlook

Pros

Remote work and able to use your own equipment.

Cons

They took away 15 min breaks, and had nonstop calls. Couldn’t even drink a sip of water without getting penalized. They listened to every call.

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CareXM Response
1y
We appreciate your feedback regarding your time as a Patient Care Advocate. We're glad you found the remote work and BYOD setup convenient. At CareXM, we understand the importance of well-being and provide regular break opportunities within our schedules. We strive to maintain a productive and supportive environment, and your feedback helps us to continuously evaluate and refine our processes. Thank you for sharing your experience.
2.0
Dec 10, 2024

Low pay / High volume calls

Recommend
CEO approval
Business Outlook

Pros

Flexibility. They have the option to choose a shift that works best for you and pick up shifts if you want to work additional hours.

Cons

High volume call center with too low of an hourly wage. They do not provide equipment and they do not provide a monthly stipend for using your own internet. They get you in the door by promising career growth but I have yet to see any opportunities after almost a year.

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CareXM Response
1y
We appreciate you taking the time to share your experience as a Patient Care Advocate. Your insights are valuable to us as we continually strive to improve our workplace. We understand your concerns regarding compensation and career growth opportunities. We're committed to providing competitive compensation packages and fostering a culture of professional development. We'll certainly take your feedback into consideration as we review our current policies and practices. We're actively exploring options to better support our remote workforce. We're committed to providing a work environment that is both productive and comfortable for our employees. Your input is important to us, and we value your contributions to our team.
1.0
Oct 15, 2024
Recommend
CEO approval
Business Outlook

Pros

Suppose to had start training 10/07 they move it to Nov 4 just to now get an email it’s canceled thank hod I already have a job an was not drowning in this job

Cons

They don’t even pay enough

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CareXM Response
1y
Thank you for taking the time to share your feedback about your experience with CareXM. We appreciate your honesty and insights. We understand that the cancellation of your training was unexpected and disappointing. We apologize for any inconvenience this may have caused. Our training schedule is subject to change based on various factors, including business needs. We strive to communicate any changes promptly and transparently. We would like to assure you that we value your interest in joining our team and will continue to monitor opportunities for future training sessions.
Viewing 16 - 18 of 83 Reviews

Glassdoor has 84 CareXM reviews submitted anonymously by CareXM employees. Read employee reviews and ratings on Glassdoor to decide if CareXM is right for you.