Pros
My coworkers were supportive, kind and a pleasure to work with, which made navigating an otherwise difficult, high-pressure, and stressful job more bearable.
Cons
I joined the company feeling hopeful and excited, but that optimism quickly faded due to a lack of structure and organization, a disjointed onboarding process, an unsustainable workload, and overall inefficient practices. -Structure and Organization: The company relies heavily on tools such as Asana and Looker Studio, to the extent that when these platforms experience issues, workflows across the organization are derailed. Communication is often fragmented, with conversations easy to lose, inconsistent naming conventions, and excessive time spent determining where information should be shared rather than completing the work itself. There are also frequently too many people assigned to a single account, which creates confusion around roles and responsibilities and contributes to a “too many cooks in the kitchen” dynamic. As a result, it felt like employees were expected to be experts in every aspect of the account, and significant time was spent on calls that were not directly relevant to their work due to overlapping responsibilities across teams. The internal CRM was also extremely disorganized, difficult to navigate, outdated and inefficient, especially when compared to the many intuitive and user-friendly CRM options available. Additionally, employees, including salaried staff, were required to track time across multiple platforms. While this data may be valuable from a company perspective, the cumulative time spent on tracking felt exhausting and inefficient from an employee standpoint. -Onboarding Process: Onboarding began strong with group training that covered company fundamentals, but quickly became disjointed. Many team-specific resources were outdated, missing, or nearly impossible to locate when needed. Although much of the onboarding was self-guided, there were limited opportunities to practice or apply what was being learned. As a result, it was difficult to retain information and confidently perform tasks once they became part of the role. -Unsustainable Workload: The workload expected of employees managing multiple clients was excessive and often felt unsustainable. Employees were required to monitor an extremely high volume of conversations across multiple platforms. Basic information was frequently requested, which could have been minimized with a well-organized and user-friendly CRM. Instead, inefficient systems added unnecessary complexity and significantly increased day-to-day stress.
