Casper reviews

3.4

49% would recommend to a friend

(311 total reviews)
avatar

Randy Greben

33% approve of CEO

35% positive business outlook

Casper has an employee rating of 3.4 out of 5 stars, based on 311 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Casper employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

311 reviews
1.0
Jan 14, 2019

Trash heap!!!

Recommend
CEO approval
Business Outlook

Pros

Free pillows after a month. Free mattress after six months.

Cons

Horrible pay for work that is done. No real potential for growth from retail stores only applies to corporate positions. Unrealistic expectations. Ignored management complaints. Sending out pointless "do better" memos does nothing for team moral. How about giving me a real incentive to work here because the product does not sell it self. Lifting up 90+ pound mattresses is not what I expected to be doing with my life on a weekly basis. Basically the Amazon of the sleep world.

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Casper Response
7y
Thank you for your feedback from your time with us. We are sorry your experience wasn’t more positive; please know that we strive for continual improvement.
1.0
Sep 15, 2021

Roller Coaster Ride that Only Goes Descends into the Abyss

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pros of Casper Sleep are some of the remaining employees. There are many smart, capable and personable people still left that work extremely hard. It's sad that none of that matters because the odds are they will be laid off during the mass layoffs that occur approximately every 6-9 months.

Cons

Oh wow, where to begin? This company can be likened to a roller coaster, except one that only goes down. Massive layoffs here are as regular as the Fast and the Furious films. I highly recommend Casper if you enjoy the thrill of not knowing whether you will have a job tomorrow. The biggest con is upper management. These folks are here for the limelight only and have no business running a publicly traded company. They couldn't lead a rat to a dumpster - which is ironic because that's what this company has become. The worst offender is the CEO, who needs to spend less time getting Botox and filler and more time fixing a collapsing company. This company is so mis-managed that they couldn't even eek out a profit during the pandemic, which should have been a gangbusters year for a retailer focused on home furnishings. In my opinion, Casper will NEVER be profitable and the sooner Wall Street and everyone else is aware of that, the sooner we can all put this place out of its misery.

3.0
Jun 21, 2016
Recommend
CEO approval
Business Outlook

Pros

There are some truly fantastic and talented, hard working people at Casper.

Cons

Disconnect between departments, company culture ???. There is weak follow through across the board. The Customer Experience team is stacked with VERY talented, intelligent people, yet, it is very difficult to differentiate treatment of this team in comparison to any 'run of the mill' support team at any other company. SALARY employees using a 'clock in' system...

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Casper Response
6y
Thank you for sharing this feedback with us as we want to ensure we are providing the right support and opportunities to all of our team members. We will be sure to discuss your concerns further with our Casper People team.
Viewing 4 - 6 of 311 Reviews

Glassdoor has 358 Casper reviews submitted anonymously by Casper employees. Read employee reviews and ratings on Glassdoor to decide if Casper is right for you.