Cbeyond reviews

If you are not aggressive in your cold calling: hitting many doors everyday and keeping thick skin in response to the many rejections and rude reactions you will get; then you will fail miserably. Not performing here is embarrassing as you are forced to go through your sales funnel, daily projections, past performance etc. on a daily basis in front of your team. There are also some politics at play, certain reps are given deals while others are left to fend for their own. In many cases the most successful reps are merely those who have family/friend ties and can lure them into doing business with Cbeyond. If these accounts are large, they can result in individuals getting numerous deals every month meeting or exceeding quota solely as residuals of the original deal. This is great if it happens to you but annoying if it doesn't....so make it happen. With this company, it seems that their "costumer service" essentially disappears after the initial contract is signed unless it is a bigger and more lucrative account. The products have issues and I ran into multiple people who had headaches from all of their clients continuous issues with Cbeyond or simply ignored them and let the account go. Many deals never actually result in commission as the business owner can cancel anytime during the first month. It is a bad sign that this happens so often on the part of the company. Their use of Salesforce as an application for reps is more of a micromanaging tool than it is efficient by far. Micromanaging is extreme at Cbeyond although they will tend to say they do not do this. Furthermore, salesforce work (30min-hr) is to be primarily completed once you are home along with many emails etc. This stretches your work day from 8 am until around 6:30 or 7. It can be a ridiculously long day if you follow the "cadence". Some of the managers have serious ego issues and superiority complexes. It is definitely a money-defines-success/the person type of environment. The intellectual will find him/herself out of place here mentally. Furthermore, bad mouthing of those recently let go/resigned and those even still working is pretty rampant. I have heard managers call people explicit names etc. on numerous occasions. It can all get pretty unprofessional in a setting that constantly attempts to emphasize its said professionalism. If you don't want to start your day at 8:00 with a high strung TGI Fridays-esque manager asking you "where is your energy this morning?!?!?!" prior to hitting 30 doors (supposed to hit 50) and perhaps coming back mid-day to telemarket until 5:30 then do not take this job. I would estimate that over 75% of the people here do not make it past 6 months. The pay is decent, but if you plan on doing something else as a young person from a career standpoint in the near future you are simply not going to have enough time in the week to work toward anything else. If you want to eventually go to law school, grad school in general, work on personal projects etc. you simply will not have much time. It is about 60 hrs of work a week if you choose to actually hit doors until 5 pm everyday.

In your first months at the company, you're spending the majority of the week getting into the office at 7:30 in the morning and chances are you won't leave the office until about 6:00pm. You are cold calling in territories that have been called on by countless reps before you. I've walked into some businesses that showed me a stack of business cards from Cbeyond reps before. There are some companies that would be a great fit, but they have no desire to do business with Cbeyond because they are just flat out annoyed by constantly getting cold called. You're required to cold call every single business in your territory. The cheapest package that Cbeyond offers is in the $400 range and there is no way most of the businesses in your territory budget that much for phone and internet. You're spending a lot on gas and if you get stuck with a territory thats a long way away from the office, you're going to be spending even more. They reimburse gas with $50 per month and a little more per appointment you set, but in the first few months, it is not enough by a long shot.