ChargePoint reviews

engineering documentation is absent. There has been an ongoing battle on simple things like part numbers and part names for well over 2 years. There seems to be an active resistance to documentation since its very anti-startup. Projects don't have requirements and they are based on the opinion of managers who's opinions change requiring constant rework/redesigning. They don't do any design reviews, very surface level engineering analysis results in catching major design issues during validation. products shipped are bandaids on top of bandaids. I've noticed over my time here every engineer and manager that I would consider excellent has left the company. and those leftover are who are at the wheel. I think all young companies have growing pains but I don't see things changing or getting better, if anything its getting worse. no career ladder exists, and there is no transparency on what you need to do to progress your career, it seems if managers like you, you get promoted. the unlimited vacation is an unofficial 4-week limit for everyone, and we were explicitly told that they changed to the unlimited policy so they didn't need to cashout people when they leave, vacation approvals are difficult to get approved.

The Customer Success team is the face of ChargePoint and, with that, comes way too much responsibility and stress. We take over after installers bolt the stations into the ground and leave before finishing their jobs. We have to right all the wrongs that happen at the beginning of the customer's journey and be the customer's main point of contact going forward - and we all have way too many clients. 10 - 12 hour days are the norm and working a few hours on the weekend to try and get caught up aren't unusual. Don't even think of going on vacation and not taking your laptop or you'll return to hundreds of emails and lots of voicemails. Seriously, digging graves would be a better career option. If you like working in a stress capsule, knowing that you will always have more work than you can handle and having no work/life balance, by all means, apply. I would suggest looking elsewhere.