Most positive reviews on here are fake written by leadership themselves (against Glassdoor policy) or “encouraged” by Charlie Health leaders.
Charlie Health’s “Leadership” consists of trust fund kids and overworked 28 year olds. Read: people that have no idea what they’re doing and as a result abuse and belittle their employees. As mentioned in another Glassdoor review, their attitude is very much “do things our way or leave.” They claim that this is all in the name of “saving lives” while completely disregarding the wellbeing of their very own employees. They attempt to bring in big talent (former Meta, Tinder, etc.) to run different facets of the org who are driven out after 6 months due to the CEO and her husbands extreme micromanagement.
As many other comments have mentioned, unattainable KPIs have often turned hardworking employees into targets. Because of this, you will be shorted on yearly bonus or salary increases and you will constantly fear for your job.
This organization is managed by fear: remote employees are monitored using Insightful Employee Monitoring Software (look this up before joining) which is a tool that tracks how much time you spend and what you’re doing on your computer each day. If you are below the expected amount of time or visit a site you shouldn’t, you will be placed on a PIP or fired.
For in office employees, we are closely tracked and monitored by HR to ensure we meet 4 days a week in office. The CEO and her husband throw fits like actual children if they discover that an employee missed their 4 days in office.
All employees are forced to join a time wasting “All Hands” call once a month to watch the CEO read off a prompter. Attendance at these calls with your camera on is required and tracked.
Work life balance is non existent. All of the NYC office is expected to stay late - with the office Slack channel going off with “dinner orders?” around 7:30 PM each and every night. The vibe and “culture” in the office is cold and unfriendly.
Benefits and other perks that you would normally find at startups are not here. Taking PTO is challenging due to Charlie Health’s 15 sick days and PTO COMBINED. That is 15 total days for everything. Where most states have some sort of sick time policy to begin with, they are able to get away with this by putting these 15 days into 1 bucket. 7 annual paid holidays.
Not that you would be able to use PTO given how stretched thin every single team is at Charlie Health. Even if you are “out of office” - expect to work.
Decision making and change management processes are scary.
Regarding the services themselves, it is truly concerning seeing the lack quality individuals that Charlie Health hires to work with at risk children. It all boils down to Charlie Health caring much more about making money rather than the quality of care they provide.
If you’re a current candidate exploring working at Charlie Health, please reconsider. Knowing what I know now there is no amount of money in the world that could convince me to join this poorly run organization. If you’re in the interview process watch out for back door reference checks. They will reach out to people you haven’t worked with in 10 years to find info on you before possibly giving an offer.
