Charlie Health reviews

Unfortunately every "unsavory" review on this site is unbelievably true. It's rather easy to weed out the coerced reviews as the only ones that truly highlight the inner workings of Charlie Health are those that go into much more detail and all land 2 stars or below. While this company is only 4 years old making it a "start-up" it has grown so large so quickly it's a disservice to the employees to cloak their actions under the guise of the nature of start-ups. They do not have a clue how to sustainably manage the growth they are seeing and employees and patients alike are suffering as a result. While the company mission and values speak to an incredible goal that we can all get behind, it is not what guides leadership in their expectations of the outreach team. On many different occasions management and other outreach members make jokes of 60+ hour work weeks. During my first two weeks I had 3 different team members across the country inform me that they only work until 5pm, a practice essentially unacceptable to upper management. None of those individuals are with the company anymore. Turnover within the outreach team is skyrocketing, they are constantly firing on top of people quitting left and right because they are fed up with the toxic work place environment. VP level managers have communicated they believe "providers would still be sending Charlie Health referrals if we didn't have an outreach team in the field" making the job more grueling and unfathomable as we are working our lives away to reach their unattainable goals for salaries that are essentially a slap in the face. Regardless of your career history, clinical credentials, degrees, cost of living, industry standards, and time spent working you will not be paid accordingly. I have been in sales/marketing for years and when I first started leadership was very adamant that outreach is not a sales role WHICH IN FACT IT IS. During my interview process recruiters and managers conveniently omitted many of the KPIs that this role is goaled against, they only communicated that referrals would be the only thing I would be working on. This is very far from the truth. You will essentially become a care navigator, crisis counselor, and go to person for deeply struggling patients and families. Not only does this consume a massive amount of time but it takes a huge toll mentally and the all leadership has to say is "wow you're so dedicated to helping people in your community, you're really going above and beyond". Sadly there is little time to care for yourself in this role because it's all about meeting the numbers on their timeline, numbers that are so highly inflated and out of reach you only have to hit 50% to stay in "good standing" yet folks still struggle to meet these goals across the country. These unmentioned KPIs are the KPIs that must be met to promote or receive a pay increase so why it was so clearly disregarded during the interview process is mind boggling. Since these goals are so widely out of reach the prospect of moving up in the company is so abysmal even though recruiters and managers portrayed employees that worked hard moved up quickly due to the start-up nature of the company. Another absolutely wild structure is that goals are the same across the country, every single outreach manager has the same goals regardless of where they are located, I have never worked in another sales role or hear of another sales role where this has been the case. On top of the out of touch goals there is a ridiculous amount of micromanagement seething through leadership that ultimately creates additional mundane, unuseful work for the employees. They have required full day camera on zoom meetings just to cold call accounts, tracking which accounts you have/have not reached out to and harassing you to have calls logged on salesforce even if the account has been closed and you've asked for it to be removed from your account list. The amount of time you have to spending over explaining yourself and the decisions you are making about your territory is enough to make you go mad. If what you outline occurring within your territory does not align with the numbers of the growth strategy team you will be shut down and your thoughts generally disregarded. If you are involved in a territory change where multiple accounts that you have built relationships with and consistently refer patients are assigned to newly hired outreach members you will have to fight tooth and nail attempting to keep any of those accounts in your book, ultimately it will be very very very rare and lucky if you are able to keep one or two. It's extremely difficult to find a manager to fight for you with upper leadership and if you do have one they unfortunately will fall victim to the toxic positivity kool-aid and turn into another talking head for the VPs/Csuite. This place bleeds toxic positivity, everything "motivational" is undermined with tones and verbiage of "this still isn't good enough". It seems as though nothing is good enough or could make upper management say "good job" and just end the sentence there. When they do shout out team members it's the same handful favorites highlighted, proving to be more un-motivating than anything else. Most of the "support" and "coaching" provided is essentially reworded and regurgitated information you learn during the onboarding process. You will be asked to fill out a million different surveys on how they can improve working conditions or provide additional trainings only for them to use the responses as a very miniscule guideline to produce unhelpful, off tone trainings that become another time wasting calendar block. There are so many more details or additional points I could touch on and get in the weeds about but there isn't enough time in the day. I wanted so badly for this company to be everything it displayed and conveyed itself as but that's wildly far from reality. It's been incredibly disheartening to discover this "mental health" company is just another tech company with an incredibly talented marketing team.