Chase reviews

Unfortunately I think they will erode their brand because of how they treat the employees who are on the front line with customers. Personal Bankers have almost a 25% turnover and with approximately 8,000 PB's nationwide - only about 10% of them make 100K or more....and they work like indentured servents. I've seen my branch district manager call all the bankers into a conference room in the middle of the day to yell at them because they haven't opened up enough checking accounts. This hard core sales strategy leads to some pretty shady dealings. The customer is NOT put first. The home lending area is a disaster. Loans for purchases and refinances in the pipeline for six months or more because the operations and processing is so poor. Many of my fellow workers (who are commissioned) have millions of dollars of loans that they can't get closed, and have to borrow money in order to pay their rents or mortgages. Seems to value mediocrity....most of the high producers in my area have left or are planning to.

Chase sees there customers as well as their employees as numbers, but you would expect this from a large corporation. All upper Management cares about is sales, so long as you meet their goals they will be happy. Upper Management knows little about operations, and if you are in the operations side you will get little recognition or help. If you are in Branch Banking Upper management treats you like babies, or robots giving you scripts on what to say and when. It makes for a boring relationship between you and your customer. They are reluctant to promotion, unless it's absolutely necessary!