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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,790 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      1.0
      Nov 6, 2014

      Poorly managed bank

      Licensed banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Starting salary is better than most banks. -Easy to expense travel to training events

      Cons

      -High management turnover results in many people who dont know what they are doing. -Banks are old and oftnen in need of remodeling. -Outdated technology and computer systems

      2.0
      Nov 4, 2014

      Micro Managed

      Personal universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good paid time off benefits are good but expensive

      Cons

      Insane amount of paper work required daily to ensure upper management that you are doing your job.

      1.0
      Oct 17, 2014

      Do not recommend !!!!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits and loved meeting customers

      Cons

      Bosses are not accountable for the horrible treatment of employees or customers at all. HR will cover for them and give you the run around, or blame you in the end. They say they are all about the customer satisfaction, but the programs in place are not customer friendly at all. You really need to understand a customer does not like to wait, nor does the customer like a bad attitude. It is not an inconvenience to take care of customers!! You were hired to take care of the customers!!

      Viewing 115 - 117 of 4,790 Reviews
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      Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.