Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,071 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 74% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

74% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (55) , Analyst (48) , Financial Advisor (43) , Manager (42)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 440 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 302 reviews)); "work life balance is good" ((in 184 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 128 reviews)); "good training was present wihtin the company" ((in 103 reviews))

What are the cons of working at Citizens according to real employee reviews?

"You must get a good manager and department to succeed." ((in 126 reviews)); "Poor upper management and disorganized retail structure." ((in 120 reviews)); "No bonus below Vice President" ((in 57 reviews)); "Long Hours (In Store Branch)" ((in 56 reviews)); "Poor leadership and you have to be in the right “click”" ((in 55 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Skip to content Skip to footer

Notifications

Citizens

Citizens reviews

3.8

74% would recommend to a friend

(4,790 total reviews)

Bruce Van Saun

85% approve of CEO

65% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

2.0

Sep 15, 2014

Lost focus on what is important.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The training is probably one of the best for someone that does not have a background in banking. The branch is old and run down. It is all about the quick hit and most people feel we are reacting rather than being proactive about the changes in the market.

Cons

There is no work life balance in this company. They continually cut down on FTE and expect the branch to function as if it was fully staffed. The goals are not realistic and very few colleagues make a bonus now. Salaries are below other institutions and benefits were severely cut again for this coming year. Overload on information and changes, hard to keep up. They had great perks, but as stated they have taken those away.

1.0

Aug 6, 2014

Frustrating and disappointing

Assistant branch manager ii

Recommend

CEO approval

Business Outlook

Pros

Great co-workers for the most part, benefits package is decent. Expense reimbursement used to be nice...

Cons

Lo-tech, counter-productive, penny-pinchers who have no clear values or mission statement.

4.0

Jun 23, 2014

Challenging

Assistant vice president

Recommend

CEO approval

Business Outlook

Pros

They provide a challenging work atmosphere with plenty of opportunities for growth. Work life balance is well respected and most managers are supportive of colleagues needs.

Cons

Some managers concentrate development of colleagues on newer recruits and lose focus on more experienced employees. Once the newer recruits obtain a certain title, they are off to new jobs and the process repeats.

Viewing 118 - 120 of 4,790 Reviews

Top companies for "Compensation and Benefits" near you

Wells Fargo

3.7★Compensation & Benefits

JPMorganChase

3.9★Compensation & Benefits

Bank of America

3.8★Compensation & Benefits

Capital One

3.9★Compensation & Benefits

Jobs at Citizens

Senior Appraisal Analyst