Citizens reviews

3.8

74% would recommend to a friend

(4,786 total reviews)
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Bruce Van Saun

85% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,786 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Sep 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Some people are nice, hardworking, caring, respectful, and understand what’s going on.

Cons

This place is a total disaster so much to the point it’s as much comical as it is mind-blowing and pathetic. Constant putting out fires and patching up a zillion holes in the bursting dam instead of replacing the dam with one that is actually reliable and appropriate for its purpose because there is no time, resources, or commitment from the people who have the power to drive, implement and enforce anything that will help longer term. Technology issues EVERY DAY, to the point of losing emails written and starting over from scratch because the system crashes by hitting the Send button. Literally every department is understaffed/ under resourced so garbage work product is pushed through and left to the next person in line on the factory line has to deal with (and God help you if you try to address it to prevent it from continuing so don’t even bother). Excessive emails that are are a waste of everyone’s time and bandwidth. Management is clueless yet make decisions that undermine the people below them actually performing the job. Looking for a place to work where people are assigned zero accountability for their problematic behavior and responsibilities? Citizens is the place for you.

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Citizens Response
2y
Thank you for taking the time to share your feedback. We’re sorry to hear that your time with us wasn’t what you hoped it to be. We take all concerns seriously and would like to better understand your perspective. Please consider contacting the HR Service Center (hrservicecenter@citizensbank.com) to share more information about what you experienced so that we can look into and address as appropriate.
2.0
Jul 20, 2023

Big Bank Dreams. Small Bank Schemes.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If one survives working at Citizens for long enough, there seems to be plenty of room for movement and growth throughout the organization. The facilities are very nice and relatively easy to get to. Lots of movement across departments, but most people seemed to be running away from something, rather than pursuing their next interest/role.

Cons

There is plenty of talk about driving toward innovation and growth in public and collective forums; however, the decision-makers have limited experience beyond working at Citizens. Their limited perspective lends itself toward intimidation tactics and fear-based decision-making. If you have a degree that you’re proud of (or the desire to attain one) don't bother working here, many people at and above the title of 'Vice President' don't have a college degree. This - combined with the reality that nearly all employees are from New England - creates a myopic and close-minded culture, which is prone to stereotype other cultures and regions within the US and beyond. You will be expected to have an active status (a green checkmark) on your Microsoft Teams from 8:00 a.m. - 6:00 p.m., which makes commuting a bit tricky, especially when your manager is working remotely, thus having an extra two hours per day to monitor the status of employees on Microsoft Teams...it also makes going to the restroom or grabbing lunch a bit difficult, so you might want to bring a colostomy bag and a protein shake to work. If you simply need a job, they'll probably have one for you, but if you are looking for fulfillment, career development, and a greater sense of purpose, then I'd consider looking elsewhere, pretty much anywhere.

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Citizens Response
2y
Thank you for taking the time to share your feedback. Please consider contacting the HR Service Center (hrservicecenter@citizensbank.com) to share more information about what you experienced so that we can look into and address as appropriate.
2.0
Dec 7, 2014
Recommend
CEO approval
Business Outlook

Pros

Citizens was once a strong community bank and its best asset were the people. This is still the case - although there are very few of them left.

Cons

All of benefits have been stripped down to bare bones. HR "spins" that these cuts are to make the company competitive. The salaries are far below marketplace and if you are interviewing make sure to ask about the percentage they have paid out the bonuses over the last few years. Over the past few years this has become a really sad place to work. It is unfortunate as there are some good people still there but most of the people who are ambitious and A Players have left. If you are interviewing be very wary and make sure you probe on the morale and leadership of the department you are joining.

Viewing 10 - 12 of 4,786 Reviews

Glassdoor has 5,066 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.