Citizens reviews

Sales, sales, sales... they care about nothing else but sales.. No customers on the branch? Go out and harass ppl to open an account. Can't get anyone from outside? Hit the phones and cold call customers who are 70, 80, 90 years old and talk them into coming into the branch so you can sell them something they don't need or really want. The goals are ridiculous and the pay out is a joke. My manager once told me to pick a random customer and put them in as an Investment referral so that we could meet our daily goal of FC referrals. Put EVERYTHING in your scheduler they say. It's only so the region can think the branch is setting alot of appointments and meeting with customers... which we aren't. It's only so the manager can look like he's coaching his team to SUCCESS... Oh can't forget the CALL NIGHTS! This place is a joke. They are closing branches because NO ONE BANKS AT CITIZENS! every thing is outdated. I can go on and on. You've been warned! Thank me later.

* Micromanaging--managers at every level cares about the numbers whether it is sales (how many checking you can sell in a day), information gathering "forms", how many times during the day, week, month, software and applications are used, scripting every customer interaction. There are so many educated and overqualified employees but they are never given the freedom to do their job or what it right for the customer only forced to cram every product the bank has to offer whether they need or want it. * Aggressive sales--very aggressive. Even the tellers are pushy. Contradicts what the company alleges to preach. It will only get worse now there are shareholders to report to. * Eroding benefits--used to be the redeeming quality. Tuition repayment, down payment assistance for employee home purchase, pension, all gone. Impossible to move up unless your career path involves more sales * Rewards unethical behavior--as long as your numbers are good, you'll move up the retail chain. All too often employees on the retail front will do what they have to appease the managers (branch, regional, etc.) so if that means strong-arming sales, trickery, and fraud to get the numbers. Continue to exceed "performance" and you'll be rewarded. * High turnover, high stress environment. If only the recruiters were truthful about the day to day minutia and drudgery, endless brow-beating, and abusive tactics, no one would man the branches. * Management at all levels do not promote or foster input or opinions. If you do not agree, you will be dealt with. * No work life balance if you are a branch employee; branches are severely understaffed. * No development or ability to transition to other departments, divisions, job categories unless you are in New England.