Is Citizens Rochester a good place to work?

Employees in Rochester have rated Citizens with 3.1 out of 5 stars in 30 anonymous Glassdoor reviews. To compare, worldwide Citizens employees have given a rating of 3.1 out of 5. Search open jobs at Citizens in Rochester or explore more of the top rated companies in Rochester .

Does Citizens pay well in Rochester?

Citizens employees working in Rochester rate their compensation and benefits with 3.7 out of 5 stars based on anonymously submitted employee reviews on Glassdoor. This is equal to the company average rating of all Citizens employees. Browse Citizens salaries in Rochester to find out how much you could get paid.

How is the work culture at Citizens in Rochester?

Employees in Rochester have rated Citizens with 4.5 out of 5 for work-life-balance (equal to company-wide rating), 4.9 out of 5 for diversity and inclusion (equal to company-wide rating), 3.9 out of 5 for culture and values (equal to company-wide rating) and 3.4 out of 5 for career opportunities (equal to company-wide rating).

How satisfied are Citizens employees in Rochester?

64% of employees in Rochester would recommend working at Citizens to a friend, compared to 64% of Citizens employees worldwide . This is based on 30 anonymous reviews submitted on Glassdoor.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (186) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 444 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 312 reviews)); "Good Work Life Balance Here" ((in 187 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 134 reviews)); "good training was present wihtin the company" ((in 97 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 192 reviews)); "Poor upper management and disorganized retail structure." ((in 129 reviews)); "You must get a good manager and department to succeed." ((in 121 reviews)); "No bonus below Vice President" ((in 63 reviews)); "Long Hours (In Store Branch)" ((in 54 reviews))

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Skip to content Skip to footer

Notifications

Citizens

Citizens Rochester reviews

3.1

64% would recommend to a friend

(30 total reviews)

Bruce Van Saun

99% approve of CEO

20% positive business outlook

Ratings by category

4.9

Diversity & inclusion

4.5

Work/Life balance

3.9

Culture & values

3.7

Compensation and benefits

3.4

Career opportunities

3.0

Senior management

Employees in Rochester have given Citizens a rating of 3.1 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most employees have a good working experience in Rochester. The Citizens employee rating in Rochester is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

30 reviews

1.0

Aug 19, 2022

Wouldn’t recommend

Premier advisor

Recommend

CEO approval

Business Outlook

Pros

Come and go as you please

Cons

Micromanaged, hefty goals, made to sell home equites to people who don’t need them.

Citizens Response

Thanks for your feedback. We're sorry to hear you are not enjoying your time with us, and that your experience is not matching your expectations. If you'd like to share more, please consider contacting the HR Service Center at 1-866-472-8234.

3.0

May 25, 2022

Branch Manager

Branch manager

Recommend

CEO approval

Business Outlook

Pros

Good pay for manager. Good hours.

Cons

Very focused on sales and high turnover

Citizens Response

Thank you for leaving a review and for all you do to help our customers with their banking needs! Keep up the great work!

5.0

Apr 11, 2022

Horse loves it

Bank teller

Recommend

CEO approval

Business Outlook

Pros

Best family atmosphere, I was welcomed right away

Cons

There is absolutely no downsides

Citizens Response

Thanks for the review! We're so happy to hear you felt welcomed and enjoyed your time here! Best of luck in your future endeavors!

Viewing 4 - 6 of 30 Reviews

Top companies for "Compensation and Benefits" near you

Wells Fargo

3.7★Compensation & Benefits

JPMorganChase

3.9★Compensation & Benefits

Bank of America

3.8★Compensation & Benefits

Capital One

3.9★Compensation & Benefits

Jobs at Citizens

Citizens Teller - Part Time

Citizens Teller - Part Time

Janitorial Custodian - 2nd Shift

Citizens reviews FAQs

Citizens reviews Citizens reviews in Rochester

Citizens

Citizens Rochester reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Wouldn’t recommend

Branch Manager

Horse loves it

Top companies for "Compensation and Benefits" near you

Jobs at Citizens

Citizens reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Citizens reviews FAQs

Jobs at Citizens