Is Citizens Rochester a good place to work?

Employees in Rochester have rated Citizens with 3.1 out of 5 stars in 30 anonymous Glassdoor reviews. To compare, worldwide Citizens employees have given a rating of 3.1 out of 5. Search open jobs at Citizens in Rochester or explore more of the top rated companies in Rochester .

Does Citizens pay well in Rochester?

Citizens employees working in Rochester rate their compensation and benefits with 3.7 out of 5 stars based on anonymously submitted employee reviews on Glassdoor. This is equal to the company average rating of all Citizens employees. Browse Citizens salaries in Rochester to find out how much you could get paid.

How is the work culture at Citizens in Rochester?

Employees in Rochester have rated Citizens with 4.5 out of 5 for work-life-balance (equal to company-wide rating), 4.9 out of 5 for diversity and inclusion (equal to company-wide rating), 3.9 out of 5 for culture and values (equal to company-wide rating) and 3.4 out of 5 for career opportunities (equal to company-wide rating).

How satisfied are Citizens employees in Rochester?

64% of employees in Rochester would recommend working at Citizens to a friend, compared to 64% of Citizens employees worldwide . This is based on 30 anonymous reviews submitted on Glassdoor.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (186) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 444 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 312 reviews)); "Good Work Life Balance Here" ((in 187 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 134 reviews)); "good training was present wihtin the company" ((in 97 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 192 reviews)); "Poor upper management and disorganized retail structure." ((in 129 reviews)); "You must get a good manager and department to succeed." ((in 121 reviews)); "No bonus below Vice President" ((in 63 reviews)); "Long Hours (In Store Branch)" ((in 54 reviews))

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens Rochester reviews

3.1

64% would recommend to a friend

(30 total reviews)

Bruce Van Saun

99% approve of CEO

20% positive business outlook

Ratings by category

4.9

Diversity & inclusion

4.5

Work/Life balance

3.9

Culture & values

3.7

Compensation and benefits

3.4

Career opportunities

3.0

Senior management

Employees in Rochester have given Citizens a rating of 3.1 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most employees have a good working experience in Rochester. The Citizens employee rating in Rochester is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

30 reviews

3.0

Oct 22, 2021

Sales

Branch manager

Recommend

CEO approval

Business Outlook

Pros

Donate a house to veterans

Cons

Sales are never enough there

Citizens Response

4y

Thank you for your review and for serving our customers every day! If you're interested in sharing more specific feedback, we'd like to invite you to call our HR Service Center at 1-866-472-8234.

2.0

Oct 4, 2021

BM Role

Bank manager

Recommend

CEO approval

Business Outlook

Pros

Pay, and the relationships you built within the company and the customers in the community.

Cons

It’s never good enough. They tend to favor men, never got lunch breaks. They are a high pressure bank, they are only in it for the profits. They don’t care if you have 4 checking accounts else where, they need you to open one for them. They want tellers to probe the transaction so we can get in there business. They want customers to use their crappy ATM’s instead of the teller. They make you call the same customer over and over and then switch it to a different branch so they can do they same thing. They have turned into the Macy’s perfume counter sales. The online banking experience is by far the worst on the planet. My advise is to run!

Citizens Response

4y

Thank you for taking the time to share your feedback. This is certainly not the type of culture that we support, and we take this type of allegation very seriously. Please consider contacting the HR Service Center at 1-866-472-8234 to share more information about what you experienced so that we can look into and address as appropriate.

4.0

Jul 7, 2021

What headline

Personal banker

Recommend

CEO approval

Business Outlook

Pros

Pay, benefits, growth opportunities, experience

Cons

Constant turnover, lots of moving around

Citizens Response

5y

Thanks for your honest review and great rating! We know how important dedicated colleagues like you are in helping us carry out our mission and are committed to helping provide the support and benefits to ensure you stay with us.

Viewing 7 - 9 of 30 Reviews

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Citizens

Citizens Rochester reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Sales

BM Role

What headline

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