Does City & Guilds pay their employees well?

According to anonymously submitted Glassdoor reviews, City & Guilds employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at City & Guilds. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at City & Guilds?

41% of City & Guilds employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated City & Guilds 3.4 out of 5 for work life balance, 3.0 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at City & Guilds?

Manager (13) , Administrator (5) , Customer Service Advisor (5) , Customer Service Representative (5) , Senior Manager (5) , Assessment Coordinator (4) , Project Manager (4) , Administrative Assistant (3) , Coordinator (3) , Customer Service (3) , IEPA (3) , Analyst (2) , Assessor/Trainer (2) , Business Analyst (2) , Operations Coordinator (2)

What are the cons of working at City & Guilds according to real employee reviews?

"Lack of formal management qualifications across mid and senior management means those entering the business with higher qualifications than current managers are prevented from making the changes necessary to improve systems and processes." ((in 10 reviews)); "Senior managers often locked themselves away in a separate office and couldn't care less about what was going on in the Call Centre itself and only emerged if they wanted coffee/tea." ((in 9 reviews)); "no training whatsoever" ((in 9 reviews)); "Lack of resource, Poor Leadership, expected to get on with it even though you are drowning, morale is down and management don't care." ((in 9 reviews)); "Management was a bit out of touch" ((in 8 reviews))

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City & Guilds

City & Guilds reviews

2.9

41% would recommend to a friend

(224 total reviews)

Kirstie Donnelly

39% approve of CEO

29% positive business outlook

Ratings by category

3.4

Work/Life balance

3.2

Compensation and benefits

3.1

Diversity & inclusion

3.0

Culture & values

2.7

Career opportunities

2.2

Senior management

City & Guilds has an employee rating of 2.9 out of 5 stars, based on 224 company reviews on Glassdoor which indicates that most employees have an average working experience there. The City & Guilds employee rating is 22% below average for employers within the Education industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

224 reviews

2.0

Feb 8, 2022

A fractured organisation

Manager

Recommend

CEO approval

Business Outlook

Pros

The purpose of the organisation The professionalism, passion and commitment of many employees. Strong sales team, people who are passionate about serving their customers.

Cons

Bullying and blame culture at every level of the organisation. The business functions blames IT and IT blames the business. Its the whole business model and its sustainability that's the problem. Disparity in workload, some doing very little and others doing too much. Lack of professionalism in many holding Director level positions, primarily those that have been at the organisation for most of their careers.

1.0

Aug 20, 2021

Poor culture and management

Manager

Recommend

CEO approval

Business Outlook

Pros

City and Guilds come across as a progressive company and have potential to live up to their name.

Cons

In reality the management do not live up to the company reputation, run a cliquey show and make it difficult for anyone not in the club to put forward ideas or progress their role or their career. I felt held back because of incredible favouritism with certain colleagues. The communication from senior managers is ridiculous, they would rather email you late at night than speak to you and will use personal email addresses when they want to send something that might be a concern of HR, which by the way is just a show department for this group as issues are swept under the very threadbare carpet.

3.0

Aug 8, 2021

Hierarchical, politics, favouritism

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Lovely smaller teams not sucked in to politics. Good work life balance in my team but I know that isn’t the same everywhere. Hybrid working is being encouraged for long term.

Cons

Really hierarchical. Not following proper recruitment processes to bring in senior consultants. CEO and Exec preach work life balance but most send emails late night and work when on leave. Not good at walking the talk!

Viewing 13 - 15 of 224 Reviews

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Jobs at City & Guilds

Quality Improvement Manager TLA (12 month contract)

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£40K - £40K /yr

(Employer provided)

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