City & Guilds reviews

2.9

41% would recommend to a friend

(224 total reviews)
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Kirstie Donnelly

39% approve of CEO

29% positive business outlook

City & Guilds has an employee rating of 2.9 out of 5 stars, based on 224 company reviews on Glassdoor which indicates that most employees have an average working experience there. The City & Guilds employee rating is 22% below average for employers within the Education industry (3.7 stars).

Reviews by job title

224 reviews
2.0
Jan 6, 2021

Struggling with internal values

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Strong external identity that nearly all staff are committed to. Many (but not all) teams flexible in working arrangements. Lots of 'non core' development opportunity (has it's own online portal for learning skills in time management, equal ops, diversity etc).

Cons

There is a layer at the top that show the brand values of the organisation and the staff who do the work are amazing, but the higher mid level managers are very political and in some cases lack basic leadership skills. This translates into a poor work experience if you happen to be in their department. Luckily, you will rarely see them (I had no individual contact with mine between Feb and December last year)!

1.0
Jul 7, 2014

Miserable experience - silo-working and invisible management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good union so benefits and wages seem good. Subsidised canteen (if you put up with the mice in there!) Good location - easy to get away from ... People - there are some genuine, caring and professional people who work there.

Cons

Where to start?! No job security - 'restructures' every August so the Sword of Damocles hangs over your head. Bureaucratic - teams that don't speak to each other (as they have no reason to), cliquey, processes.between departments never seem to fit and company wide decisions impact some departments more so than others. In basic terms, too many bureaucratic departments trying to do different things which results in little understanding as to what each bit of the business does. Management - A joke. An little clique of mates (from LearnDirect mostly) mutually backslapping each other as the teams below them get it in the neck. The CEO was quoted in my first week as being approachable and always talking with other teams. I only ever saw him once - that was during a fire drill! Under prepared departments - I never had the tools or software to truly do my job properly. Job prospects - Always bleak. The same people sit in the same seats for years.

3.0
Jan 8, 2022
Recommend
CEO approval
Business Outlook

Pros

C&G has a lot of cash flow to do what it likes from selling central London properties. They are very good at living their values and training a diverse group of young people.

Cons

Senior executive leadership is not of the caliber that it should be. Leadership is weak and confused. The non-profit status means there is poor governance compared to the public sector or public owned organisations.

Viewing 16 - 18 of 224 Reviews

Glassdoor has 247 City & Guilds reviews submitted anonymously by City & Guilds employees. Read employee reviews and ratings on Glassdoor to decide if City & Guilds is right for you.