Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (662) , Customer Team Member (567) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Team Member (80) , Sales Associate (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 598 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 289 reviews)); "The people were great and kept you sane" ((in 258 reviews)); "Colleagues are great and work hard" ((in 255 reviews)); "Good Benefits for pensions and flexibility" ((in 166 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 374 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 282 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 188 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 96 reviews)); "Breaks were short and infrequent" ((in 53 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

What are the top reviewed Co-op locations?

New York , Austin , Fort Worth , Des Moines , Phillipsburg , Aurora , Bronx , Pigeon , Detroit , Erlanger , Charlotte , Kernersville , Irving , Italy , Plano , Putney , Carthage , Nova , Los Alamitos , Napa , Redwood City , San Jose , Manchester , Grimes , Jacksonville , Essex , Taunton , Walhalla , China , Sussex

Co-op reviews

3.7

66% would recommend to a friend

(6,271 total reviews)

Kate Allum

58% approve of CEO

48% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Aug 17, 2025

Poor management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent pay and regular shifts with overtime available

Cons

Bad management in store and from higher up managers

Co-op Response

9mo

Thank you for submitting a review. We're pleased that you were happy with your pay, shifts and the overtime available. We're sorry that you feel that this way about your former management team. If you feel that there is something we should know about your experience working with us, please use the former colleague contact form at colleagues.coop.co.uk/contacts

5.0

Aug 16, 2025

Review

Customer team member

Recommend

CEO approval

Business Outlook

Pros

Nice people, good benefits and culture.

Cons

No cons for me personally

Co-op Response

8mo

Thank you for your 5 star rating and feedback. We're pleased that you enjoyed working with a friendly team.

4.0

Aug 14, 2025

Team Leader Salary

Team leader

Recommend

CEO approval

Business Outlook

Pros

As of 1st August 2025 TL salary at coop I increasing to £13.99/hr.

Cons

Other retail jobs have more attractive salary offers for equivalent job roles.

Co-op Response

7mo

Thank you for sharing your balanced feedback. We appreciate you taking the time to highlight both the positives and areas for improvement. We’re pleased to hear that the increase in Team Leader pay this year has been recognised. For the last three years our front line store workers have been awarded pay increases above inflation levels. Competitive pay is an important part of how we value our colleagues, and we regularly review our reward structure to ensure it reflects the responsibilities of the role. We understand your concerns around staffing and workload and we advise speaking to your manager in the first instance to make sure that your views are being heard.

Viewing 565 - 567 of 6,271 Reviews

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