CoStar Group reviews

Horible soul destroying job, call centre, clients hate your calls, you need to repeat who CoStar are and benefits of using it every time you talk to a client (you talk to the same people at leats once per month), which makes you feel really stupid. Clients find it patronising, but Andy Florance insists on using the script, which he created. Stress, fear and anxiety is a norm. Constant change without warning and very little explanation. Run!!!

Where to start? This place has a lot of potential and could be a really good place to work - however the CEO (American chap) seems to think that having an office full of unhappy people is the best way to go. I'm not exaggerating when I say that there is literally not one happy person in the Glasgow office...so many people are leaving or are off sick due to stress. We recently had a salary increase which sounds great on paper, but what we weren't told at the time is that we were going to have completely unrealistic targets imposed on us. CoStar has always tried to say that it isn't a call centre which is complete BS! We have to make 20 calls a day that are over 90 seconds. Not only that but we have to say ridiculous branding lines on every call to tell people how amazing CoStar are (lol!). Clients pay us for our data - not for the number of calls we make but this seems lost on everyone at CoStar. On top of all the calls, we are supposed to add a certain amount of new properties & deals and also check property websites for any updates. The fun is being drained out of the place as well; we used to have dress down days every Friday where we'd all pay £1 to go to different charities...this has now stopped as well for some bizarre reason.