As a customer service rep you get to learn a lot, but the hours are very strict and you have 2 set 10 min breaks, and late lunch starting at 2:30 when you first join. That is to be expected in a role like this but personally prefer more flexibility in my schedule. All in all, the job ended up not being a great fit for my interests in education and I left for a different opportunity. What I do have issue with is that HR had no interest in having an exit interview and final off boarding procedures were not clearly communicated. I received an email with a check list, but when I responded to ask clarifying questions I received no response. My “exit interview” meeting was only 3 minutes, where I received a folder with the check list I was already emailed. Since my role relies on a schedule I expected to finish out my shift, but was rushed out once I came back from my meeting with HR. I am very thankful for having the opportunity to be at College Board, but unfortunately having a bad off boarding has left a bad impression. This is not the best place to start your career as a recent graduate.
