Is ComEd a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ComEd have rated their employer with 3.6 out of 5 stars in 22 Glassdoor reviews. This is a lower than average score with the overall rating of ComEd employees being 4.0 out of 5 stars. Search open Customer Service Representative Jobs at ComEd now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ComEd .

Does ComEd pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ComEd with 4.0 out of 5 stars based on 22 anonymously submitted employee reviews. This is 4.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ComEd.

What ComEd locations are top rated by Customer Service Representative employees?

Oakbrook Terrace is the top rated ComEd location by Customer Service Representative employees.

What are the top reviewed jobs at ComEd?

Intern (31) , Customer Service Representative (23) , Engineer (19) , Manager (18) , Business Analyst (17) , Senior Engineer (14) , Senior Project Manager (12) , Associate Engineer (10) , General Engineer (10) , Intern - Hourly (9) , Project Manager (9) , Internship (8) , Senior Business Analyst (7) , Summer Intern (7) , Customer Service Representative (CSR) (6)

What are the pros of working at ComEd according to real employee reviews?

"Good benefits and rewards." ((in 72 reviews)); "Great pay and hybrid conditions" ((in 68 reviews)); "Great people to work with" ((in 31 reviews)); "Great work culture." ((in 8 reviews)); "Growth opportunities" ((in 8 reviews))

What are the cons of working at ComEd according to real employee reviews?

"No work life balance and hard to get promoted" ((in 30 reviews)); "Politics people are all trying move up so departments suffer with poor management ." ((in 17 reviews)); "Long hours at times and SRP on top of it." ((in 11 reviews)); "You cannot move to another department unless your current manager sign off on your move regardless if its a lateral or a promotion." ((in 8 reviews)); "Expect long hours." ((in 8 reviews))

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ComEd

Part of Exelon

ComEd Customer Service Representative reviews

3.6

3% would recommend to a friend

(22 total reviews)

Anne Pramaggiore

Not enough data to show CEO approval

3% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.0

Compensation and benefits

2.4

Senior management

2.1

Career opportunities

1.8

Work/Life balance

Customer Service Representative employees have rated ComEd with 3.6 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. ComEd is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

22 reviews

3.0

Dec 12, 2018

Take the good with the bad

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Money is good. No scripted conversations with the customers.

Cons

Held for mandatory OT. Takes away from personal life

5.0

Jun 8, 2018

The Appreciation of ComEd Care Center of CSR’s

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The Open Opportunities for Advancements and Promotions Within, ComEd

Cons

Training. More and More of Training

5.0

May 3, 2017

Customer Service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Excellent pay, benefits and huge ability to grow beyond department whether it be to stay union or go to the management side. Grass is pretty green on either side. By far, the best benefits and pay I have ever recieved. Peace of mind knowing you will get raises and you work in a stable company is priceless.

Cons

Work / Family balance can be difficult. Long hours potential. Once full time be prepared for a lot of outside help with small children (nanny). Mandatory OT is very common.

Viewing 16 - 18 of 22 Reviews

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ComEd Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Take the good with the bad

The Appreciation of ComEd Care Center of CSR’s

Customer Service

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