Is ComEd a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ComEd have rated their employer with 3.6 out of 5 stars in 22 Glassdoor reviews. This is a lower than average score with the overall rating of ComEd employees being 4.0 out of 5 stars. Search open Customer Service Representative Jobs at ComEd now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ComEd .

Does ComEd pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ComEd with 4.0 out of 5 stars based on 22 anonymously submitted employee reviews. This is 4.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ComEd.

What ComEd locations are top rated by Customer Service Representative employees?

Oakbrook Terrace is the top rated ComEd location by Customer Service Representative employees.

What are the top reviewed jobs at ComEd?

Intern (31) , Customer Service Representative (23) , Engineer (19) , Manager (18) , Business Analyst (17) , Senior Engineer (14) , Senior Project Manager (12) , Associate Engineer (10) , General Engineer (10) , Intern - Hourly (9) , Project Manager (9) , Internship (8) , Senior Business Analyst (7) , Summer Intern (7) , Customer Service Representative (CSR) (6)

What are the pros of working at ComEd according to real employee reviews?

"Good benefits and rewards." ((in 72 reviews)); "Great pay and hybrid conditions" ((in 68 reviews)); "Great people to work with" ((in 31 reviews)); "Great work culture." ((in 8 reviews)); "Growth opportunities" ((in 8 reviews))

What are the cons of working at ComEd according to real employee reviews?

"No work life balance and hard to get promoted" ((in 30 reviews)); "Politics people are all trying move up so departments suffer with poor management ." ((in 17 reviews)); "Long hours at times and SRP on top of it." ((in 11 reviews)); "You cannot move to another department unless your current manager sign off on your move regardless if its a lateral or a promotion." ((in 8 reviews)); "Expect long hours." ((in 8 reviews))

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ComEd

Part of Exelon

ComEd Customer Service Representative reviews

3.6

3% would recommend to a friend

(22 total reviews)

Anne Pramaggiore

Not enough data to show CEO approval

3% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.0

Compensation and benefits

2.4

Senior management

2.1

Career opportunities

1.8

Work/Life balance

Customer Service Representative employees have rated ComEd with 3.6 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. ComEd is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

22 reviews

5.0

Apr 9, 2017

Great, stable place to work.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is #1. Job security. Options to move around in management or you can stay within union and move around as seniority dictates. For anyone who's worked in a call center before, this position is great especially for the pay. Answering questions about bill, taking payments, transferring services etc.

Cons

Home-work life balance. If you have daycare aged children you'll probably have to make arrangements with family or hire a nanny due to possible odd hours. Mandatory overtime when the call center needs. Short notice at times, like 30 minutes before the end of your shift short notice. Of course dealing with customers is a con at times, but that comes with the job title.

2.0

Aug 27, 2016

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay and honestly that's it . Great co workers and a nice working space. They feed you if you have to stay 16 hours on storm duty

Cons

Unorganized chaotic never can get a straight answer on anything. Management sucks a company of this magnitude using outdated software. Everyone wants to point fingers when something happens but we are not adequately trained. Part time doesn't get paid time off and you also have to choose between medical or vision and dental. Upgrading to full time is based off seniority currently been part time for about 3 years.

4.0

May 19, 2016

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay, Co-workers, lots of resources, volunteer opportunities, good benefits (although PT do not receive full benefits)

Cons

Rotating shifts, no PTO for part-time, takes time to switch between departments, can be challenging to request time off

Viewing 19 - 21 of 22 Reviews

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Jobs at ComEd

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General Engineer -Testing & Commissioning - Libertyville, Illinois

Sr Engineer - Substation Engineer (Utilities)

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ComEd Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great, stable place to work.

Customer service representative

CSR

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