Comcast reviews

3.8

69% would recommend to a friend

(18,826 total reviews)
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Brian L. Roberts

72% approve of CEO

57% positive business outlook

Comcast has an employee rating of 3.8 out of 5 stars, based on 18,826 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Comcast employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
2.0
Oct 24, 2013

Terrible morale and fear of job loss

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent salary and benefits. Co workers are great. I wish I had more positive to say, but all of the positive things have been taken away over the past few years.

Cons

Chicagoland follows different policies than the rest of the nation.The focus is always on what you should have done better not what you did correctly. Goals celebrated in other areas are grounds for punishment out here. Everyone is always afraid of being fired, and many employees have been fired for next to nothing. Each day we look to see who is gone this time. Supervisors are always looking for a reason to write up their employees because they are being threatened that it is either the employee or them. Managers cannot speak up against management for fear of being fired themselves. Those who have refused to write up their employees have been let go. HR cannot be trusted. When you make a confidential report they turn you in. Comcast Listens is a joke. They refuse to do anything even though they admit there is a problem. There is no appreciation for doing a good job. Everyone who has been around for 5+ years talks about the old days and how bad the job has become. Micromanagement at its worst.

1.0
Sep 9, 2013
Recommend
CEO approval
Business Outlook

Pros

Mostly free cable TV, free Internet and a corporate outlook to have complete world domination of all global media. Regular internal employee broadcasts to ensure employees are programmed properly. I left Comcast on a good note, but my contacts still working there have reported how Comcast is slowly falling apart. Roku, AppleTV and Netflix is killing their cable TV business. Yearly "forced" 'Comcast Cares Day' that all employees are tracked on, which designed to make Comcast look better, so local government regulatory agencies back-off on threats of regulations and fines. Mention the words "Customer Guarantee" to an employee and receive free HBO/Showtime/Skinimax/Starz free for 3 months.

Cons

Disconnected departments, old technology, poorly educated frontline operators and shrinking budgets. Comcast is outsourcing a lot of work outside of the United States, and at the same time changing from local operations to huge regional call centers referred to as "Centers of Excellence." Comcast's StreamPix is a laughable attempt to compete with Netflix. Comcast also blocks HBOGo from playing through directly to Roku or Apple TV "because they want to control the customer's experience" (aka: pay $10/mth for a Comcast cable box) Headquarters - Interesting direct observation "tribal warfare" between the various factions of socio-political "teams" trying to prove that the inflated salaries they are being paid are worth the money. Every years employee benefits become less & less. Comcast Cable is doing all it can to turn over as much cash as possible, as to pay for the disaster called "the NBC Universal merger." What a waste of money led by a couple of egos in an ivory tower.

1.0
Sep 2, 2013
Recommend
CEO approval
Business Outlook

Pros

Free services, okay health, dental, vision benefits and good 401k plan, it's a job.

Cons

Lacks timely communications to employees, rules change too much, lack of proper training for job skills hired for, no support from leadership, unfair wages and lay off options. Job is emotionally stressful.

Viewing 487 - 489 of 18,826 Reviews

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