Is Comcast a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Comcast have rated their employer with 3.6 out of 5 stars in 73 Glassdoor reviews. This is a lower than average score with the overall rating of Comcast employees being 3.8 out of 5 stars. Search open Customer Service Representative CSR Jobs at Comcast now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Comcast .

Does Comcast pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Comcast with 3.6 out of 5 stars based on 73 anonymously submitted employee reviews. This is 5.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Comcast.

What are the top reviewed jobs at Comcast?

Customer Service Representative (561) , Sales Representative (396) , Account Executive (353) , Technician (334) , Customer Account Executive (287) , Software Engineer (286) , Sales Associate (247) , Business Account Executive (219) , Manager (204) , Direct Sales Representative (197) , Sales (164) , Supervisor (158) , Project Manager (148) , Director (142) , Inbound Sales Representative (139)

What are the pros of working at Comcast according to real employee reviews?

"The cable and internet discounts are great and benefits as a whole are really good." ((in 3721 reviews)); "Lots of flexibility and good pay if you work hard and close a lot of sales" ((in 1246 reviews)); "Great people to work with who are intelligent and have a passion for their work." ((in 870 reviews)); "Good work life balance and learning" ((in 696 reviews)); "The culture is great and they are making changes like casual dress code to make it feel more relaxed." ((in 517 reviews))

What are the cons of working at Comcast according to real employee reviews?

"There are many levels of middle management and it is very hard to find a good manager." ((in 294 reviews)); "The company does not look out for the support staff but focuses on middle and upper management." ((in 241 reviews)); "Poor leadership and lack of aspiration for a best in class in house agency" ((in 234 reviews)); "always worried about union action from frontline so supervisors have to bend over backwards to keep agents happy and non" ((in 200 reviews)); "Long hours accommodating last minute nightly work schedules after having worked a full day shift and on" ((in 178 reviews))

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Comcast

Comcast Customer Service Representative CSR reviews

3.6

71% would recommend to a friend

(73 total reviews)

Brian L. Roberts

74% approve of CEO

69% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.6

Culture & values

3.6

Compensation and benefits

3.6

Career opportunities

3.2

Senior management

3.0

Work/Life balance

Customer Service Representative (CSR) employees have rated Comcast with 3.6 out of 5 stars, based on 73 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Comcast is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

73 reviews

4.0

Jan 28, 2025

Xfinity Priority

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Decent pay Healh benefits at an affordable rate Incentives for extra earnings Employee focused company (shows appreciation with random gifts to choose from) Will receive a team that will support you when needed

Cons

High turnover, Training is mostly self taught The training give you a basic understanding but not what the full job responsibilities will be, making you unprepared when speaking with customers The systems used is old, hard to understand in the beginning

5.0

Nov 18, 2024

N/a

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

There’s pros mainly in the pay

Cons

I’m not sure it’ll have to be based on experience

3.0

Oct 15, 2024

Meh

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Discounts on internet and cable and remote work

Cons

Low pay, micromanaging, and forced sales.

Viewing 4 - 6 of 73 Reviews

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Comcast Customer Service Representative CSR reviews

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Xfinity Priority

N/a

Meh

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