Is Comcast a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Comcast have rated their employer with 3.6 out of 5 stars in 73 Glassdoor reviews. This is a lower than average score with the overall rating of Comcast employees being 3.8 out of 5 stars. Search open Customer Service Representative CSR Jobs at Comcast now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Comcast .

Does Comcast pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Comcast with 3.6 out of 5 stars based on 73 anonymously submitted employee reviews. This is 5.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Comcast.

What are the top reviewed jobs at Comcast?

Customer Service Representative (561) , Sales Representative (396) , Account Executive (353) , Technician (334) , Customer Account Executive (287) , Software Engineer (286) , Sales Associate (247) , Business Account Executive (219) , Manager (204) , Direct Sales Representative (197) , Sales (164) , Supervisor (158) , Project Manager (148) , Director (142) , Inbound Sales Representative (139)

What are the pros of working at Comcast according to real employee reviews?

"The cable and internet discounts are great and benefits as a whole are really good." ((in 3721 reviews)); "Lots of flexibility and good pay if you work hard and close a lot of sales" ((in 1246 reviews)); "Great people to work with who are intelligent and have a passion for their work." ((in 870 reviews)); "Good work life balance and learning" ((in 696 reviews)); "The culture is great and they are making changes like casual dress code to make it feel more relaxed." ((in 517 reviews))

What are the cons of working at Comcast according to real employee reviews?

"There are many levels of middle management and it is very hard to find a good manager." ((in 294 reviews)); "The company does not look out for the support staff but focuses on middle and upper management." ((in 241 reviews)); "Poor leadership and lack of aspiration for a best in class in house agency" ((in 234 reviews)); "always worried about union action from frontline so supervisors have to bend over backwards to keep agents happy and non" ((in 200 reviews)); "Long hours accommodating last minute nightly work schedules after having worked a full day shift and on" ((in 178 reviews))

Skip to content Skip to footer

Notifications

Comcast

Comcast Customer Service Representative CSR reviews

3.6

71% would recommend to a friend

(73 total reviews)

Brian L. Roberts

74% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (73 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative (CSR) employees have rated Comcast with 3.6 out of 5 stars, based on 73 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Comcast is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

73 reviews

5.0

Sep 12, 2024

Good comoany

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Benefits, culture , people , team

Cons

Picking schedule shifts can be tricky

4.0

Aug 30, 2024

Great benefits and rewards

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Definitely fantastic rewards and benefits medical and all

Cons

Feeling like meeting the quota was stressful

4.0

Aug 23, 2024

Good Company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Solid job for front line call takers

Cons

Less freedom but still fair attendance policies

Viewing 7 - 9 of 73 Reviews

Top companies for "Compensation and Benefits" near you

AT&T

3.8★Compensation & Benefits

Verizon

4.1★Compensation & Benefits

T-Mobile

3.9★Compensation & Benefits

Spectrum

3.7★Compensation & Benefits

Jobs at Comcast

Customer Experience Representative, Priority Xfinity Communities

Customer Experience Representative, Retention Services

Union, Customer Service Associate - Part Time

Customer Service Sales Representative (TSX)

Coordinator 3, Technical Product Sales, Business Support, Comcast Business

Comcast reviews FAQs

Comcast reviews Comcast Customer Service Representative (CSR) reviews

Comcast

Comcast Customer Service Representative CSR reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good comoany

Great benefits and rewards

Good Company

Top companies for "Compensation and Benefits" near you

Jobs at Comcast

Comcast reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Top companies for "Compensation and Benefits" near you

Comcast reviews FAQs

Jobs at Comcast