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Community Choice Financial

Engaged Employer

Community Choice Financial reviews

3.8

68% would recommend to a friend

(350 total reviews)

Kyle Hanson

69% approve of CEO

65% positive business outlook

Community Choice Financial has an employee rating of 3.8 out of 5 stars, based on 350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Community Choice Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

350 reviews
2.0
Jul 26, 2024

The Office meets Game of Thrones

Recommend
CEO approval
Business Outlook

Pros

Your paycheck is on time

Cons

Your job is threatened all the time. If you’re a District Manager, there is no work/life balance. You have to be available 70+ hours a week, including Saturdays and sometimes Sundays if your stores are open. There are a lot of tedious and redundant task that has nothing to do with the probability of your district or store. No reporting to help you successfully make your district or store profitable. The team has not gotten any raise in years, except for those that are regulated by the law that require an increase.

2.0
Jun 20, 2024
Recommend
CEO approval
Business Outlook

Pros

1. Prior to CCFI buying out TMX.... pay was good... pay cut was drastic. 2. Relationships with field employees and customers were mostly real...

Cons

1. Pay - with announcement of pay cut.. management leaders are scrambling to try and convince you that your pay is not being cut by 25% to 40% for some.. 2. Hours - compared to traditional retail hours are better; however, most of time you are solo or only have 2 people in office.. 3. Staffing - always issue and have to help cover another locations.. 4. Lack of transparency and communication to field - often times changes are made and field is unaware until the change is live.. 5. Micro management - pre and post buyout that has been the case but the prebuyout money made it more tolerable. 6. Never question, why? 7. If you are not bilingual, need not apply or know that you will never get larger location because they will claim you will not be able to communicate with customers.

1.0
Mar 30, 2022

Hardwork Equals Nothing

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Steady income and relationships built with some colleagues.

Cons

If you enjoy being talked down to and upper management keeping secrets about the merger from you, then this might be a pro for you. The merger with CIC felt as if we were being taken over by a group of people incompetent of leading. Many of us were 6+ year CIC employees and worked hard to get into leadership. We were then demoted to a glorified agent but were told "at least I'm not lowering your pay". No empathy for their employees needs and precious CIC customers who were no longer able to review a loan because theirs systems are so archaic. Promotions and hiring was only being done within CCF in OH and the rest of us defecated on. They drove away employees who actually cared about morals and helped the customers. Reduction of our bonuses didn't help matters as management lined their pockets with cash. They would send hostile employees from the CCF office to our cleveland location that absolutely made it a toxic work environment while they were here.

Viewing 37 - 39 of 350 Reviews

Glassdoor has 362 Community Choice Financial reviews submitted anonymously by Community Choice Financial employees. Read employee reviews and ratings on Glassdoor to decide if Community Choice Financial is right for you.