Is CompuCom a good company to work for as a Field Service Analyst?

Field Service Analyst professionals working at CompuCom have rated their employer with 3.2 out of 5 stars in 193 Glassdoor reviews. This is an average score with the overall rating of CompuCom employees being 3.2 out of 5 stars. Search open Field Service Analyst Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Field Service Analyst interview questions at CompuCom .

Does CompuCom pay Field Service Analyst employees well?

Field Service Analyst professionals rate their compensation and benefits at CompuCom with 2.1 out of 5 stars based on 193 anonymously submitted employee reviews. This is 28.6% worse than the company average rating for salary and benefits. Find out more about Field Service Analyst salaries at CompuCom.

How happy are Field Service Analyst professionals working at CompuCom?

62% of Field Service Analyst employees at CompuCom would recommend their employer to a friend. This rating has increased by 18% in the past 12 months. Field Service Analyst professionals have also rated CompuCom with a 3.3 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.8 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"The benefits are good and not to expensive and they pay for certifications and school just to name a few things." ((in 150 reviews)); "Teams and people are great and enjoyable to work with" ((in 141 reviews)); "Allowed to work from home 1 day a week" ((in 78 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 63 reviews)); "They do provide good training and will pay for certifications." ((in 58 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 265 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 226 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 115 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 102 reviews)); "salary is low and so many calls" ((in 83 reviews))

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CompuCom

CompuCom Field Service Analyst reviews

3.2

62% would recommend to a friend

(193 total reviews)

Mick Slattery

62% approve of CEO

18% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.3

Work/Life balance

2.8

Culture & values

2.7

Senior management

2.5

Career opportunities

2.1

Compensation and benefits

Field Service Analyst employees have rated CompuCom with 3.2 out of 5 stars, based on 193 company reviews on Glassdoor. This indicates that most Field Service Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Field Service Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

193 reviews

1.0

Nov 12, 2018

Horrible Company to work for

Field service technician

Recommend

CEO approval

Business Outlook

Pros

can't give one that would be beneficial

Cons

so many to express, low pay, horrible benefits and super micro management. If your manger says to you people say I'm a jerk then believe them.

2.0

Oct 16, 2018

Fun to work for, no personal life

Field service technician

Recommend

CEO approval

Business Outlook

Pros

Get training on the latest equipment Get paid to train or go for certs

Cons

On call 24/7 Very unreasonable Service Level Agreements Very poor communications

1.0

Apr 8, 2018

Nice Place To Work If Being Treated Like A Burro Is For You

Field service technician

Recommend

CEO approval

Business Outlook

Pros

Today: If you have a choice between working at Burger King, McDonald's or CompuCom, choose CompuCom. Ten years ago: Choose between HP, Dell, NCR or CompuCom it would have been CompuCom.

Cons

Micro managed to the level of absurdity as techs see confusion as it relates to being told one thing for metric policy one week and something entirely different in same policy realm the next week as it relates to time and effort and this shows little RESPECT for any employee's intelligence or work pride and demonstrates the companies lack of INTEGRITY by cutting down on quality of service while pushing metrics that are destructive to good customer relationships with no perception of EXCELLENCE or a WIN on the customer's end. Has anyone mentioned no pay increases? Sorry no WIN here. Not even a cost of living allowance. Pathetic. Medical Insurance is just plain beyond bad. Two years ago it was bad. Ten years ago Medical Insurance was excellent.

Viewing 97 - 99 of 193 Reviews

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CompuCom Field Service Analyst reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Horrible Company to work for

Fun to work for, no personal life

Nice Place To Work If Being Treated Like A Burro Is For You

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