Is CompuCom a good company to work for as a Field Service Analyst?

Field Service Analyst professionals working at CompuCom have rated their employer with 3.2 out of 5 stars in 193 Glassdoor reviews. This is a higher than average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Field Service Analyst Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Field Service Analyst interview questions at CompuCom .

Does CompuCom pay Field Service Analyst employees well?

Field Service Analyst professionals rate their compensation and benefits at CompuCom with 2.1 out of 5 stars based on 193 anonymously submitted employee reviews. This is 28.6% worse than the company average rating for salary and benefits. Find out more about Field Service Analyst salaries at CompuCom.

How happy are Field Service Analyst professionals working at CompuCom?

62% of Field Service Analyst employees at CompuCom would recommend their employer to a friend. This rating has increased by 18% in the past 12 months. Field Service Analyst professionals have also rated CompuCom with a 3.3 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.8 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"The benefits are good and not to expensive and they pay for certifications and school just to name a few things." ((in 162 reviews)); "Teams and people are great and enjoyable to work with" ((in 136 reviews)); "Work from home and flexible work hours" ((in 82 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 63 reviews)); "They do provide good training and will pay for certifications." ((in 55 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 263 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 214 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 110 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 105 reviews)); "salary is low and so many calls" ((in 77 reviews))

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CompuCom Field Service Analyst reviews

3.2

62% would recommend to a friend

(193 total reviews)

Mick Slattery

62% approve of CEO

18% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.3

Work/Life balance

2.8

Culture & values

2.7

Senior management

2.5

Career opportunities

2.1

Compensation and benefits

Field Service Analyst employees have rated CompuCom with 3.2 out of 5 stars, based on 193 company reviews on Glassdoor. This indicates that most Field Service Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Field Service Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

193 reviews

4.0

Oct 20, 2015

Field Technician

Field technician

Recommend

CEO approval

Business Outlook

Pros

Working as a field technician provided for a flexible work schedule and if the company had a lot of client contracts you could practically write your own paycheck. I worked 50 to 60 hours a week when I wanted to which was great. Management was easy going, helpful and supportive plus you had the support of other field technicians by phone if and when needed.

Cons

As long as there were a lot of client contracts available the work is out there for you to take. The down side is when the clients stop renewing their contracts and the work dries up quickly. That happened in my area and the work dried up quickly.

4.0

Oct 6, 2015

An overall good company to work for.

Field services analyst

Recommend

CEO approval

Business Outlook

Pros

- Not much micromanagement, you're encouraged to be your own boss in the field and make decisions that best represent the company and yourself. - Management and supervisors that look out for your best interest. - Possible career advancement opportunities. - PTO/Time Off was plentiful. - A good company to start your IT career with. - A great atmosphere for networking and friend making. - Dedicated team members that will help you with questions when issues arise that you aren't sure about.

Cons

- Not much, was pretty much thrown into some situations with little to no experience but usually used those times to become an expert in whatever it may be. - Insurance benefits could be better.

2.0

Oct 2, 2015

Struggling but a decent company

Field service technician

Recommend

CEO approval

Business Outlook

Pros

It was my experience you do have a lot of opportunity to learn and get exposed to practices and procedures. They do leave the door open to get industry certifications for free which is great. My immediate supervisor was as good as it could get but he can't save a poorly run company.

Cons

The company is struggling to keep contracts and stay relevant. This leads to turmoil and inconsistency. The upper management has been anti field service tech while trying to reduce costs. They've added more chiefs to explore other areas at the expense of field service. I put 40k miles on my vehicle working for them in this last year. Tenured employees get more vacation time than any new employees will ever get. There is no upward mobility, no raises, and if you apply for a lateral position they may not even interview you.

Viewing 133 - 135 of 193 Reviews

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CompuCom Field Service Analyst reviews

Ratings by category

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Field Technician

An overall good company to work for.

Struggling but a decent company

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