You are expected to take on up to five or more company accounts, which could include two or more very high traffic accounts
Micromanagement is prevalent, as you are expected to go to lunch or breaks as determined by computer. You're expected to use a knowledge base and do it by that book even if you know the procedure by heart, If you slip up and miss a period, management treats it as the end of the world.
The managers are less than receptive to concerns regarding training and management will either ignore your complaints, make promises on training and then not deliver, or blow it back in your face entirely. You're expected to adhere to a schedule, even if the call volume is high.
Going back to training, you are expected to be an expert after only a few hours of training.
Benefits are a pure joke and utterly poor.
Managers are egotistical, arrogant, and lead by dictatorship. They complain about SLAs yet will not join in taking calls, chats, or emails to ensure that there are no breaches.
Getting time off is a pain in the rear end.
Raises are non-existent.
Clients are given carte blanche to be abusive to the employees as well and place very unreasonable expectations on employees.
Overtime is non-existent and even then management treats it as a capital offense.
