Is CompuCom a good company to work for as a Service Desk II?

Service Desk II professionals working at CompuCom have rated their employer with 3.3 out of 5 stars in 72 Glassdoor reviews. This is a higher than average score with the overall rating of CompuCom employees being 3.2 out of 5 stars. Search open Service Desk II Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Service Desk II interview questions at CompuCom .

Does CompuCom pay Service Desk II employees well?

Service Desk II professionals rate their compensation and benefits at CompuCom with 3.1 out of 5 stars based on 72 anonymously submitted employee reviews. This is 10.2% better than the company average rating for salary and benefits. Find out more about Service Desk II salaries at CompuCom.

How happy are Service Desk II professionals working at CompuCom?

63% of Service Desk II employees at CompuCom would recommend their employer to a friend. This rating has increased by 35% in the past 12 months. Service Desk II professionals have also rated CompuCom with a 3.5 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.6 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"The benefits are good and not to expensive and they pay for certifications and school just to name a few things." ((in 154 reviews)); "Teams and people are great and enjoyable to work with" ((in 138 reviews)); "Work from home and flexible work hours" ((in 76 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 63 reviews)); "Good work environment (depending where you are contracted too)" ((in 46 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 262 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 216 reviews)); "No Raises after 10 years of Employment" ((in 108 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 105 reviews)); "salary is low and so many calls" ((in 79 reviews))

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CompuCom

CompuCom Service Desk II reviews

3.3

63% would recommend to a friend

(72 total reviews)

Mick Slattery

69% approve of CEO

27% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.6

Career opportunities

3.5

Work/Life balance

3.4

Senior management

3.1

Compensation and benefits

Service Desk II employees have rated CompuCom with 3.3 out of 5 stars, based on 72 company reviews on Glassdoor. This indicates that most Service Desk II professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Service Desk II professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

72 reviews

2.0

Jul 6, 2016

No rewards

Service desk analyst

Recommend

CEO approval

Business Outlook

Pros

Some great managers and a Short commute.

Cons

All those managers are gone and New location adds 16 miles to commute.

3.0

Jul 6, 2016

Service Desk Analyst

Service desk analyst

Recommend

CEO approval

Business Outlook

Pros

Relatively good pay for easy work. Lots of available shifts.

Cons

Job is HIGHLY repetitive and gets boring quickly. Support is hit or miss from leads and Tier II agents. Position supports too many variables (software, hardware, cell phone apps, etc). Often overwhelming amount of work.

2.0

Mar 31, 2016

Good place to start career

Help desk technician

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule; job is fairly easy, training to get certifications is available

Cons

Pay is low, managers aren't well trained, company doesn't effectively communicate things to employees, some managers tend to make up the rules as they go

Viewing 61 - 63 of 72 Reviews

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CompuCom reviews FAQs

CompuCom reviews CompuCom Service Desk II reviews

CompuCom

CompuCom Service Desk II reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

No rewards

Service Desk Analyst

Good place to start career

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