Is CompuCom a good company to work for as a Service Desk II?

Service Desk II professionals working at CompuCom have rated their employer with 3.3 out of 5 stars in 72 Glassdoor reviews. This is a higher than average score with the overall rating of CompuCom employees being 3.2 out of 5 stars. Search open Service Desk II Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Service Desk II interview questions at CompuCom .

Does CompuCom pay Service Desk II employees well?

Service Desk II professionals rate their compensation and benefits at CompuCom with 3.1 out of 5 stars based on 72 anonymously submitted employee reviews. This is 10.2% better than the company average rating for salary and benefits. Find out more about Service Desk II salaries at CompuCom.

How happy are Service Desk II professionals working at CompuCom?

63% of Service Desk II employees at CompuCom would recommend their employer to a friend. This rating has increased by 35% in the past 12 months. Service Desk II professionals have also rated CompuCom with a 3.5 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.6 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"The benefits are good and not to expensive and they pay for certifications and school just to name a few things." ((in 161 reviews)); "The people at CompuCom are great and make it what it is." ((in 138 reviews)); "Allowed to work from home 1 day a week" ((in 76 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 63 reviews)); "Teams and people are great and enjoyable to work with" ((in 50 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 255 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 218 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 114 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 101 reviews)); "salary is low and so many calls" ((in 79 reviews))

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CompuCom

CompuCom Service Desk II reviews

3.3

63% would recommend to a friend

(72 total reviews)

Mick Slattery

69% approve of CEO

27% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.6

Career opportunities

3.5

Work/Life balance

3.4

Senior management

3.1

Compensation and benefits

Service Desk II employees have rated CompuCom with 3.3 out of 5 stars, based on 72 company reviews on Glassdoor. This indicates that most Service Desk II professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Service Desk II professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

72 reviews

1.0

Feb 3, 2015

Save your life unless you need free certs.

Service desk analyst

Recommend

CEO approval

Business Outlook

Pros

There is plenty of free Starbucks coffee every morning. They pay for all of your Certifications. They have a comprehensive list of all of the industry favorites on their learning hub.

Cons

Managers are horrible and have zero investment in employees. Some managers come in looking like they have been drinking moonshine on the back of a Harley all night and then came to work.

3.0

Dec 23, 2014

Overall, good experience.

Service desk analyst

Recommend

CEO approval

Business Outlook

Pros

Managers are open minded. Can grow in the company.

Cons

Employee need a career path to grow

2.0

Nov 20, 2014

Few opportunities for advancement if you are not in the corporate office

Help desk technician

Recommend

CEO approval

Business Outlook

Pros

This company offered the basics in terms of benefits, 401k etc. A few continuing education and certification options were available.

Cons

No time provided to attend the advertised education and certifications that were promoted. After 5 years of service received notice of contract relocating and was offered a severance. There were no annual raises received, only additional notices for congratulations for new executives being hired in Dallas, TX

Viewing 70 - 72 of 72 Reviews

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Jobs at CompuCom

Senior Project Coordinator

Desktop Support Technician

Desktop Support Technician

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CompuCom Service Desk II reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Save your life unless you need free certs.

Overall, good experience.

Few opportunities for advancement if you are not in the corporate office

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