CompuCom reviews about "training"

- High leadership turnover. In 6 years at the company, we had 4 CEO changes and even higher numbers of executive leadership turnovers. We often had "Town Hall Meetings" where leadership failed to provide their employees with any sense of direction for the business and commitment to see their vision to fruition. The consequence of this is .... - High employee turnover. Resources come and go at Compucom more often than the wind blows, which results in the Service Desk, NOC, and CTS operating in a perpetual training cycle. Leadership fails to understand that high employee turnover is very costly and is disastrous for their clients. - Little/no raises. The only instance where marginal raises are given are when a strong resource already has a foot out the door. When an employee is working hard, they are not rewarded for their work. It's only when an employee is already thinking of leaving that leadership attempts to persuade them to stay by throwing money at them. It never works out well. - Poor career development options for technical resources. New hires are cast into roles and seldom have the opportunity to develop their skill sets. - Training is almost non existent. I received training on new technology once in 6 six years. I heard of other people receiving no training at all during similar periods of employment. - Dubious OT practices. Compucom used to pay their resources for working OT, until about 6 months ago. After OT payment stopped, management attempted to get resources to work extra hours and then give those resources "OT in lieu" instead of payment, a practice which is forbidden by HR. For example, if you worked a 60 hour week, your manager would recommend that you take the 20 hours off "in lieu", off the books. When this concern was raised to HR, no investigation was conducted and it was just swept under the rug. Resources continued to feel compelled to acquiesce to their manager's unreasonable requests, because HR was sending the message that the issue was not worth dealing with and that management's interests were more important. - Poor business partnerships. Compucom chose to hire a company called Ceryx to manage their messaging, instead of hiring their own messaging resource. Eventually, they realized what a waste of money this was and hired a resource about 6 years later. On another occasion, a company called "CableReady" was hired to clean up their data center cage, which was a rat's nest of cable hazards (understatement). CableReady had a single, capable resource that did most of the work, but unfortunately, in the middle of an important migration, this resource had to go on vacation, so his work was handed off to resources that had no idea what they were doing. They ended up pulling the wrong cables and brought down a chunk of a Compucom flagship customer's production environment for an extended period of time. The customer went absolutely bonkers. This is just one instance of a Compucom leadership choice resulting in a massive production environment outage for a customer.The result of these poor decisions is ... - Loss of flagship customers. Compucom picked up 2 very lucrative contracts, which resulted in their Canadian operation going from a "mom and pop" IT company to midrange/large player. They've already lost one of those accounts, and will almost certainly lose their other one in the next 8 months. After the loss of the first account, there were massive layoffs. Employees should be prepared for another round of massive layoffs. ... there are many other issues with this organization, but I think those stated above are enough to give potential employees an idea of what to expect.

- Growth - Opportunities - Lack visibility within the company

No training No advancement No say in what account you are placed under

Poor account management; questionable training/on-boarding; reputation in the industry not what it one was

No training was ever provided. Not much interaction with other employees in the same position. Never given any raises or bonuses in 5 years.

Never worked for a company that talks about progression and keeping top talent but yet seems to don't care a bit about the employees or retaining them. For an IT company this size, it really lacks progression, diversity, and resources. CompuCom functions like a mom and pop company. The leaders are so out of touch. They don’t even know what the culture is or what they want it to be. The employees that work at the client sites, prefer not to even say they work for CC because the clients they work for treat them so much better. People are scared to vocalize how they feel because you may be blackballed to be laid off at any moment. They do just enough to say we did something but it's so mediocre you can't even feel it or they end up taking it away due to budget cuts or just because. Some departments abruptly, without no notice, in at a time when kids are out of school, took away the 1-DAY work from home privilege, there was no reason given as to why. I came to this company because of the flexibility, we were told to download our email ect to our phones to be connected. I have business that I conduct for CC in different time zones after work hours but I was told that I still must conduct the business late but at work- no flexibility in that! My manager knows this and simply did nothing to make an exception. I understand things change but they did not even give a chance for you to make arrangements - so knee jerk and uncaring. The current office is so loud, small, no privacy it hard to even concentrate and work. You work in close small desk areas (everyone hates it) it's an open space with no privacy, Sr. management will kick you out of a conference room, even if you have it booked. If leadership meeting on site, you can forget about getting a conference room, you have to go in the hallways, break rooms, and outside to take confidential calls or just to hear. The "onboarding" should not even be called onboarding- it should be called "walk in and figure it out". You have to set up your own computer, phone, order your equipment, there is no training, and people don’t even know you are coming. There is a lack of direction from your manager on goals and development. It's the worse experience I have ever had. I did not feel welcomed at all. I instantly started to regret leaving my old company after being sold a total lie. There is no diversity in the workplace/leadership and it lacks career pathing. The HR dept is a complete joke. I have worked in companies with Shared HR centers before that are one stop for most of your HR needs, they knowledgeable and helpful. The CC Easy HR Center for HR questions will not even respond or they will give you the runaround. They can't even answer basic policy questions, just get rid of them, a waste of money. The Payroll dept is a mess, you won’t get paid properly, they won’t respond, and instead of fixing the issue they will blame someone else for the mishap. The benefits are all high deductible plans, the PTO plan is lackluster only offering (2) weeks that must be accrued – I don’t even know a company that is still doing this! They are proud that they lag in the market for salaries and are not competitive. My dept is so manual and overworked. My manager is not a leader, they are an individual contributor that has been there a long time and does not know how to lead a team that has come from other companies with progressive ideas because they have been with CC so long and have not stayed up with the current market and trends. It is very frustrating that I will not get any development. We have not even discussed my career goals and I find this is a common theme.

No opportunity for advancement. No bonus or raises. There is no training what so ever you are expected to know what to do. As mentioned you get to work on different position if the client base need for more resources but you just a more demanding job with the same old compensation.

No room for growth Pay is crap Poor management You will get bounce around team like yoyo with no pay increase very crappy training process

Hourly rate was much lower than average for the area, job description did not accurately portray the roles and responsibilities of the position.