Computer Generated Solutions reviews

I worked at CGS for awhile, and during that time I saw many good well-qualified people throw up their hands and quit in disgust. The Tampa location lost contract after contract because of poor upper management, and when I left last month there had been no new business in almost a year. The training department was basically making things up as they went along, which led to badly prepared phone agents. No raises in YEARS except for a hard-to-obtain incentive program (which when those checks were sent out only insulted people with how little they received). The health benefits were too pricey for what the average worker was making. The biggest issue I saw while I was there was how the team leads were treated. Upper management was contemptuous to them, often talking about them where employees could hear and blaming them for everything that went wrong. Most of the upper management liked to hide in their offices then pretend they knew what was happening in the rest of the building. I wouldn't recommend this place to anyone.

- Low Pay - Horrible Benefits - Morale at an all-time low - HIGH Turnover Rate - Clueless Upper Management (For the most part...but there are a few exceptions) Let’s be honest, the pay is low. Depending on where you work, you are looking in the range of $10.00 - $11.00 per hour. You do get reviews every 6 months, but absolutely NO RAISE….EVER. There has been a pay freeze at CGS for the past 6 years. Yup, you read it right…6 YEARS! They have recently implemented a “pay-for-performance” plan to try to improve moral, but it’s really not enough. Due to a punitive attendance/write-up system, you can be easily disqualified from the program for the month/quarter. There are some very bright people that work at CGS, but they tend not to stay long. Why? Simple answer….Pay and Benefits. Upper management will have you believe it is due to the “Team Leads/Supervisors not motivating their direct reports enough”…. Really? When I interviewed for CGS, I was told that benefits were "available" after 90 days. I came to find out they are, but are paid by the employee. The health insurance package, for the amount it costs, is terrible. Due to the cost of the plan, most employees can’t afford it to begin with. I could go on, but I’m sure you get the point. In a nutshell, if you need a job as a placeholder until you find a better opportunity, this is it. As it stands now, CGS Tampa is a depressing place to work.