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Computer Generated Solutions

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Computer Generated Solutions Technical Support Representative reviews

2.9

54% would recommend to a friend

(81 total reviews)
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Phil Friedman

78% approve of CEO

49% positive business outlook

Technical Support Representative employees have rated Computer Generated Solutions with 2.9 out of 5 stars, based on 81 company reviews on Glassdoor. This indicates that most Technical Support Representative professionals have an average working experience there. Computer Generated Solutions is rated 25% below average by Technical Support Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

81 reviews
3.0
Oct 19, 2022
Recommend
CEO approval
Business Outlook

Pros

- Team is helpful. Will often give advice and information when asked. - Remote - Good start into the IT field. - A good side job for extra cash or especially students. - Lot of waiting for calls at night.

Cons

- Pay is in the lower end of the expect pay rate for this position. - Shortest promotion seen is 9 years. - No real room for growth. - Training is you shadowing another coworker for about half a month while also warming up to the calls and ticketing system.

1.0
Jul 22, 2022

low pay

Recommend
CEO approval
Business Outlook

Pros

always hiring due to people always quitting remote

Cons

low pay and no help

1.0
Oct 10, 2021
Recommend
CEO approval
Business Outlook

Pros

If you need a job, it's not hard to get in here. If you are someone who is self-sufficient and can find answers on your own, it is not terrible by any means. There are opportunities for growth*

Cons

The job is not difficult but management is lacking and there is very high turnover. It is extremely unorganized and understaffed at every level. Many people get hired and leave immediately because the pay is not competitive. Processes change regularly with no notice and agents are left to deal with the consequences with little to no support from upper management when escalation is needed. You don't get holidays off, no sick days / sick pay. It makes it very difficult to maintain work / life balance. I would not recommend this job to anyone I know if they can find something else.

Viewing 10 - 12 of 81 Reviews

Glassdoor has 1,520 Computer Generated Solutions reviews submitted anonymously by Computer Generated Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Computer Generated Solutions is right for you.