Is Con Edison a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Con Edison have rated their employer with 3.1 out of 5 stars in 22 Glassdoor reviews. This is a lower than average score with the overall rating of Con Edison employees being 3.8 out of 5 stars. Search open Customer Service Representative CSR Jobs at Con Edison now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Con Edison .

Does Con Edison pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Con Edison with 3.9 out of 5 stars based on 22 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Con Edison.

What are the top reviewed jobs at Con Edison?

Customer Service Representative (76) , Engineering Aide (63) , Engineer (38) , Intern (38) , Manager (34) , Senior Specialist (30) , Engineering Aide Temporary (27) , Project Manager (27) , Analyst (25) , Specialist (24) , Customer Service Representative (CSR) (22) , Senior Analyst (20) , Computer Aide Temporary (18) , Engineering Supervisor (18) , General Utility Worker (18)

What are the pros of working at Con Edison according to real employee reviews?

"Good benefits and on par salary" ((in 162 reviews)); "The job is remote and the pay is good" ((in 152 reviews)); "Great people to work with and diverse projects to work on" ((in 107 reviews)); "Good Work Life Balance" ((in 69 reviews)); "Good salary if you negotiate well coming into the company along with overtime pay." ((in 44 reviews))

What are the cons of working at Con Edison according to real employee reviews?

"some managers have no clue how to lead a team and it leaves the employees feeling frustrated." ((in 38 reviews)); "What appears to have been shady tactics, mistruths and flat out dishonesty during the rollout of “Total Rewards” has left a lingering of mistrust which has never really been dealt with or acknowledged by upper management." ((in 21 reviews)); "Long hours and over time" ((in 21 reviews)); "Too much politics and nepotism is rampant." ((in 18 reviews)); "No pension and 401k match low." ((in 16 reviews))

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Con Edison Customer Service Representative CSR reviews

3.1

72% would recommend to a friend

(22 total reviews)

Tim Cawley

Not enough data to show CEO approval

87% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.9

Work/Life balance

3.9

Compensation and benefits

3.7

Culture & values

3.7

Senior management

3.5

Career opportunities

Customer Service Representative (CSR) employees have rated Con Edison with 3.1 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Con Edison is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

22 reviews

2.0

Jan 20, 2025

Started out full time I am not part time

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The job is remote, but you have to go into office one week out the month but not every single month. The pay is decent if you are full time They do provide the work equipment

Cons

I’ve been working for con ed for about 15 months now. I am at the point where I am completely over the job and I am looking else where. I started out full time but was changed to part time. My schedule changes a lot and usually it is a week notice. Customers are extremely rude. I am a patient person and super respectful, the job is not for me. Also, I was sick for a few days and was paid but they started taking the money from my paycheck weeks later stating I needed to submit documents that I was sick. I was unaware of that previously.

3.0

Sep 16, 2024

Proceed with caution

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay is decent and health benefits are great especially if you have children

Cons

Micro managing but yet very little assistance from mgmt. Call resolution is expected but there’s very little you can do to assist your customer. Easy to get burnt out here!

2.0

Jul 13, 2024

Trash

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Weekly pay Weekends off Paid holidays

Cons

Managers aren’t really helpful They never want to take escalation calls

Viewing 7 - 9 of 22 Reviews

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Con Edison Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Started out full time I am not part time

Proceed with caution

Trash

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