Con Edison Customer Service Representative CSR reviews

3.1

72% would recommend to a friend

(22 total reviews)
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Tim Cawley

Not enough data to show CEO approval

87% positive business outlook

Customer Service Representative (CSR) employees have rated Con Edison with 3.1 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Con Edison is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

22 reviews
3.0
Jan 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Decent pay. I meet some really cool coworkers.

Cons

Micro-managed. Your screen is recorded. Your modes are monitored. Your time you are unavailable to take calls are monitored. So being unavailable to use the bathroom is monitored. I use to feel rush to use the bathroom. NY customers are ruthless. They will call and complain and curse you out the entire call when you are trying to just help.

Viewing 13 - 15 of 22 Reviews

Glassdoor has 1,793 Con Edison reviews submitted anonymously by Con Edison employees. Read employee reviews and ratings on Glassdoor to decide if Con Edison is right for you.