Con Edison Customer Service Representative CSR reviews

3.1

72% would recommend to a friend

(22 total reviews)
avatar

Tim Cawley

Not enough data to show CEO approval

87% positive business outlook

Customer Service Representative (CSR) employees have rated Con Edison with 3.1 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Con Edison is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

22 reviews
2.0
Jan 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Great pay and great benefits

Cons

That’s about all coned has is great pay and benefits, schedule constantly changes for part timers, on phones literally from start to finish with a 30 min break. Supervisors could be better, there really is no consistency with anything. If your looking for a job with work life balance look else where

1.0
Mar 25, 2022
Recommend
CEO approval
Business Outlook

Pros

You learn a lot, you have options to advance even if it means investing time before moving around. Again, lots to learn. Challenging, overtime makes it worthwhile. Coworkers and supervisors have all been supportive amd communicative.

Cons

Training in remote immersive has been a double-edged sword. Cramming in the basics and figuring out the rest as you go when you havent graspped the full understanding of sometimes complex issues that may arise puts a wedge between you and an irate customer. Some things are better with classroom training so the csr is better aware, and equipped with the knowledge of how to fix these issues head on. To be fair, on average most CSRs that I've spoken with that were seasoned for years said it took them at least 3 years to feel comfortable and confident with the position.

Viewing 16 - 18 of 22 Reviews

Glassdoor has 1,793 Con Edison reviews submitted anonymously by Con Edison employees. Read employee reviews and ratings on Glassdoor to decide if Con Edison is right for you.